Ryan Coates

Results-driven operations leader with 20+ years of experience across automotive services, retail management, and military leadership. Proven ability to improve store performance, lead high-performing teams, and drive revenue growth across service environments. Skilled in multi-unit oversight, KPI management, and operational efficiency. Known for building strong teams, improving customer experience, and delivering consistent business results.

Store Manager - Vannoy's Tires

(2022-01)

• Oversee full store operations including staffing, scheduling, sales performance, and customer experience
• Drive revenue growth through effective sales strategies, upselling, and service excellence
• Manage inventory, purchasing, and expense control to improve profitability
• Lead, coach, and develop team members to increase productivity and accountability
• Ensure compliance with operational standards, safety regulations, and company policies

Store Manager - Vannoy's Tires

(2022-01)

• Increased customer satisfaction through hands-on leadership and service improvements
• Strengthened team performance by implementing structured coaching and accountability practices

Automotive Technician - Pensacola Honda

(2018-01 - 2021-12)

• Diagnosed and repaired complex mechanical and electrical vehicle issues
• Maintained high standards for quality, efficiency, and safety
• Collaborated with service advisors and team members to improve workflow and customer satisfaction
• Developed strong technical expertise across multiple vehicle systems

Leadership & Operations Roles - United States Army

(2002-01 - 2022-12)

• Led teams in high-pressure, mission-critical environments with accountability for performance and outcomes
• Managed personnel, logistics, and operational planning across diverse assignments
• Trained, mentored, and developed junior personnel, improving team readiness and execution
• Built a foundation of discipline, leadership, and decision-making under pressure

Associate of Applied Science - Emergency Management - Central Texas College

High School Diploma