Ryan Crnich

Pega Certified Senior System Architect (CSSA) with extensive experience delivering enterprise Pega solutions on Pega 7, 8.1, and Infinity platforms. Proficient in Constellation UI and Cosmos with a focus on building scalable, 508-compliant applications. Skilled in reusable framework development, REST API integrations, Agile story grooming, process optimization, and leading small development teams through the full software development lifecycle.

Lead Pega Developer (Contract-to-Hire) - Zurich North America - Schaumburg, IL

(2025-09 - 2026-05)

• Led a team of 4 developers, conducting code reviews, managing merges, and overseeing deployments to higher environments.
• Designed User Manager system for managers to control user access, roles, and assignments.
• Customized Get Next Work functionality, improving task prioritization and reducing average case handling.
• Integrated REST APIs to dynamically retrieve external data, making data entry 25% faster and accelerating case processing.
• Collaborated with stakeholders and architects on requirements and Pega solution delivery.
• Identified pain points in the software delivery lifecycle and implemented improved workflows, reducing rework and improving team efficiency by ~15%.

Software Engineer Senior Analyst - Accenture Federal Services - Washington, D.C.

(2020-10 - 2025-06)

Designed and configured enterprise Pega solutions (Pega 8/Infinity) as developer and business architect for IRS programs. Created reusable components, mentored juniors, integrated APIs, generated PDFs, and ensured 508 compliance. Led architecture design, code reviews, UAT support, and customer demos for new functionality. Facilitated story grooming sessions and sized user stories based on level of effort to support accurate planning and delivery.

• IRS Product Federated Team (Nov 2023 – Jun 2025): Standardized reusable components across IRS enterprise; designed new features and mentored developers on Pega Cosmos.
• IRS Business Focused (Jan 2022 – Nov 2023) — Business Architect: Conducted stakeholder interviews, wrote epics/user stories, provided best practices, and supported UAT for go-live.
• IRS Expedited Development (Nov 2020 – Jan 2022): Delivered multiple MLPs in 3-month cycles using Pega 8, configured user stories, performed 508 testing, and ensured all acceptance criteria were met.

Developer Operations - Cognizant (Wells Fargo) - Tempe, AZ

(2020-01 - 2020-08)

• Designed user interfaces and system features for the Pega 7 Candidate Pipeline application.
• Performed extensive testing and validation to ensure all functionality met acceptance criteria before go-live.
• Created comprehensive documentation and aligned U.S./India hiring processes to support deployment.
• Developed case workflows, decision rules, and data transforms to support core hiring and candidate management processes.

M.S. - Computer Science — Artificial Intelligence - Georgia Tech (2026-12)

B.S. - Computer Science - Governor State University (2019)