Renushree Jayachandran

Senior Pega Developer with 13+ years of experience delivering scalable BPM and business rules solutions across banking, telecom, and enterprise domains. Deep expertise in Pega PRPC (v5–v8), system integrations, and performance optimization. Proven track record of modernizing legacy systems, improving automation efficiency, and stabilizing production environments. Strong collaborator with global teams, experienced in Agile delivery models and enterprise-scale implementations.

Senior Pega Developer - Bank of America (via Randstad)

(2022-09 - 2024-05)

• Enhanced existing process flow to include new functionality and added new process flow to existing system
• Led modernization and upgrade of enterprise service request applications from Pega 8.4 to 8.8, improving overall system performance and maintainability
• Improved UI/UX by transitioning from Theme Cosmos version 2.0 to 4.0
• Reduced technical debt by migrating legacy agents to Queue processors/Job Schedulers, improving system scalability and reliability
• Migrated Connect-File rules to Repository rule and utilized OOTB repository data pages for optimized data handling
• Optimized background job scheduling through effective load balancing, achieving a 10% improvement in response times and removing system bottlenecks
• Resolved critical production issues, ensuring high system stability and uptime
• Configured and customized an OOTB certificate expiry notification tool to proactively alert the admin team, reducing the risk of service disruptions
• Collaborated with in-house Pega team to troubleshoot and resolve UI upgrade issues, ensuring a seamless user experience

Pega Developer - Verizon (via AgreeYa Solutions & TechStar)

(2019-12 - 2021-09)

• Designed and delivered Pega solutions for a post-sales (customer request process) and pre-sales (TOSA and DEAL process) applications
• Integrated Pega with Salesforce to enable seamless data flow and reduce manual processing
• Utilized Report Browser to allow business users to customize and schedule reports (PDF/Excel) without developer intervention
• Played a key role in defect triage resolution and production deployment with zero critical issues
• Collaborated with business stakeholders to analyze requirements, design a role matrix, and implement it using access roles, strengthening role-based access control and security
• Built a POC enabling a unified end to end deal view (pre-sales through post-sales) by connecting and orchestrating multiple case types

Senior Pega Developer - Bank of America (via Randstad Technologies)

(2017-06 - 2019-05)

• Designed, developed and maintained debit card dispute Management System to streamline dispute processing and improve resolution efficiency
• Improved incident response time by 20% through stabilization initiatives
• Ensured regulatory compliance and data integrity through robust data handling practices
• Worked on Visa and Master card compliance mandates to ensure regulatory adherence
• Designed and developed a UI to facilitate post-resolution data correction by business stakeholders, ensuring data consistency and integrity

Pega Dev Lead - Bank of America (via Randstad Technologies)

(2016-05 - 2017-01)

• Led Letter Management application enhancements within mortgage systems
• Implemented integrations using REST, JMS, HTTP, and file-based services
• Automated workflows and monitoring processes to reduce manual effort and improve reliability

Pega SME - Lloyds Banking Group

(2014-09 - 2015-03)

• Led credit risk and communication workflow automation initiatives
• Managed system upgrades and improved automation by 30%
• Reduced latency by 25% through performance tuning (PAL/AES)

Pega Technical Analyst - Cognizant Technology Solutions

(2007-04 - 2013-04)

• Delivered end-to-end Pega solutions across banking, manufacturing, and automotive sectors
• Led development teams and ensured on-time, on-budget project delivery
• Designed secure and scalable architectures with LDAP/Acegi integration