Ryan Haines

Hard-working, dedicated, and detail-oriented professional with over 14 years of experience spanning operations management, technical service, sales, logistics, customer service, and employee training. Proven ability to lead teams, manage inventory, coordinate complex schedules, troubleshoot equipment, and build strong customer relationships. Recognized for reliability, adaptability, leadership, and a commitment to continuous learning.

Warehouse Manager at Westside Medical Supply (2021-09 – 2026-06)

• Managed warehouse operations supporting 50+ weekly deliveries while optimizing scheduling, routing, and customer service.
• Oversaw inventory valued at hundreds of thousands of dollars.
• Led warehouse and delivery personnel.
• Maintained Medicare accreditation compliance and audit readiness.
• Trained employees on safety procedures and inventory management.

Rehab Outside Sales Specialist at Westside Medical Supply (2017-11 – 2021-09)

• Developed referral relationships with healthcare providers and facilities.
• Consistently exceeded referral and sales goals.
• Managed a territory of 50+ referral sources.
• Conducted product demonstrations and training.

Rehab Service Technician at Westside Medical Supply (2014-05 – 2017-10)

• Diagnosed, repaired, and maintained durable medical equipment.
• Performed preventative maintenance and safety testing.
• Managed service routes and repair schedules.
• Delivered outstanding customer service.

Server / Certified Learning Coach (CLC) at Red Robin Gourmet Burgers & Brews (2024-02 – 2026-06)

• Delivered exceptional guest service in a high-volume environment.
• Managed multiple tables while maintaining efficiency and accuracy.
• Trained and mentored new employees.
• Assisted management with shift operations and team communication.

Server at DaVinci of Greece Fine Dining (2020-03 – 2023-02)

• Provided fine-dining service and beverage recommendations.
• Maintained dining room presentation and service standards.
• Crafted mix drinks, poured beers, opened/presented wine bottles, worked bar.

Server at Ezzy's Restaurant (2011-07 – 2015-09)

• Delivered attentive customer service in a fast-paced family dining environment.
• Managed table service and guest requests.

Regents Diploma – Greece Arcadia High School

Liberal Arts/Psychology – Finger Lakes Community College