Ryan Hengst

Hardworking and dependable parts and service advisor with over ten years of counter experience in automotive and heavy duty trucking. Strong track record of keeping customers satisfied, hitting sales goals, and keeping the counter running smoothly. Take pride in doing the job right and helping the whole shop run better. Looking for a steady full time position with a company that treats people fairly.

Lead Truck Service Advisor at TA Travel Centers of America (2023-06 – 2025-08)

• Checked in trucks, wrote repair orders, pulled parts for technicians
• Handled all phone calls, scheduled road calls, stocked parts and tires
• Kept the service counter organized and running smoothly on every shift
• Helped train newer advisors and improved daily processes

Parts Counter Representative at Capitol Auto Parts (2016-07 – 2022-03)

• Answered all sales and service phone calls
• Sold parts over the counter and online, shipped orders, priced inventory
• Assisted every walk-in customer with parts lookup and ordering

Truck Service Advisor at TA Travel Centers of America (2011-09 – 2016-04)

• Checked in trucks, authorized repairs, prepared parts for shop
• Managed phones, road calls, and kept parts and tire stock filled
• Worked closely with technicians to keep jobs moving

Post Secondary Coursework – Northampton Community College (2011-09 – 2012-05)

High School Graduate – Bangor Area High School (2007 – 2011)