Jonathan Mancini

Senior Advisor with 8+ years managing national and international vendor networks for drug testing and occupational health services. Skilled in facility sourcing across all 50 states and U.S. territories, contract negotiation, and CRM-driven process improvements (Zoho, Salesforce, HelpScout); improved vendor management recruitment/maintenance process and streamlined invoice reconciliation with Accounts Payable. Proven cross-functional leader who builds SOPs and knowledge bases to scale operations, ensure SLA compliance, and support rapid client onboarding.

Senior Advisor, Drug & Health Services at DISA Global Solutions (2024-03 – Present)

• Manage existing international network of facilities and vendors for drug testing and occupational health services
• Negotiate pricing for vendor contracts, and ensure all medical personnel associated with vendor are appropriately certified for services
• Coordinate projects with the sales team to ensure existing facilities will be able to accommodate the needs of new clients, and if not, seek out new facilities capable of providing adequate assistance
• Coordinate with Accounts Payable team to ensure that pricing at existing clinics is up to date in the system and help reconcile issues with existing invoices
• Assist the scheduling team when necessary to ensure they are able to maintain operational excellence

Scheduling Manager at ComplyFirst & DISA Global Solutions (2018-07 – 2024-03)

• Processed order requests for drug screens and physical services for some of the biggest trucking companies in America, and for Court Security Officers in the 2nd, 7th, 9th and 11th Federal Court Districts
• Managed our ticketing system (Zoho) for all of my branch's departments - this included creating SOPs for each department on how the system would function, and rule structures to ensure tickets were assigned correctly
• The SLA first response time for Scheduling tickets is 15 mins - the average first response time was 4 mins and 8 seconds, and the average handle time per ticket is 8 mins and 12 seconds
• Responsible for maintaining a strong and personal relationship with both clients and clinics, and ensuring any issues that arose were swiftly corrected
• Recruited new facilities across all 50 states and several US territories, and negotiated pricing for existing facilities within network
• Constructed an internal Knowledge Base that lays out all SOPs, and additional information to ensure employees had a location where they could obtain answers to their questions without needing to rely on others, to increase operational efficiency

New Installation Sales Representative at thyssenkrupp Elevator (2016-01 – 2017-08)

• Estimated pricing for projects on low-rise to high-rise buildings for Long Island, Staten Island, Brooklyn, and Queens
• Responsible for managing projects valued under one million dollars, and ensuring the timely acceptance of documents needed to fabricate an elevator
• Provided presentations to architects and general contractors on New York City, New York State, and International Building Codes
• Coordinated projects with the Operations team to ensure projects were done as quickly and efficiently as possible
• Ensured that Coordination Drawings and Architect's Drawings matched up to ensure proper engineering of elevator equipment

Sales Representative at Tru-Green Lawn Care (2015-03 – 2015-12)

• Went door to door as an In-field Sales Representative, signing new and former customers up for lawn and horticultural needs
• Created own routes from the addresses of current customers, in a way that was most efficient for a productive day
• Responsible for properly handling personal information from customers
• End of season, responsible for following up with lawn care customers, and doing evaluations of lawn, and upsell landscaping care
• Assisted customers in resolving issues with service, and retaining their business
• Called customers whom were not home, at end of day, to follow up about evaluations

Patio Installer/Driver/Handyman at All-American Patio (2014-08 – 2015-02)

• Picked up workers every morning and brought them to the work site for the day
• Tasks usually consisted of, but were not limited to: driving the dump truck, digging, shoveling, moving heavy objects, building walls and stairs, and lifting laying and cutting bricks
• Painting, electrical, plumbing, and snow plowing performed during the winter
• Dropped workers off at houses by the end of day, drove back to boss's house in New Egypt, closed up and prepared for the next day

Bachelor of Arts and Humanities in Philosophy – The Richard Stockton College of New Jersey (2013-05)