Ryan Kocher

Versatile Clinic Administrator possessing first-rate communication skills and personable demeanor demonstrated across 7 years in patient-focused roles. Excellent knowledge of medical terminology, billing procedures and matters of regulatory compliance. Experienced in transcription, records management and industry software applications.

Lieutenant, Clinic Administrator - NYPD Medical Division - New York, NY

(2018-06)

• Improved operational efficiency by streamlining processes and implementing best practices.
• Implemented quality control measures throughout daily operations to maintain high levels of excellence in all aspects of work performed.
• Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
• Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
• Facilitated meetings that encouraged open dialogue between team members, fostering collaboration and idea-sharing among colleagues.
• Enhanced safety measures through regular inspections and equipment maintenance, reducing incidents.
• Leveraged data-driven insights to guide decision-making processes, enhancing overall results.
• Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists' involvement.
• Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
• Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to executives.
• Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Trained all new employees on records management system.
• Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
• Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
• Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
• Coordinated with healthcare professionals to ensure timely patient care, optimizing clinic workflow.
• Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
• Managed patient records to ensure compliance with healthcare regulations, enhancing organizational reputation for reliability.
• Spearheaded NYPD COVID-19 contact tracing efforts with a dedicated team of investigators and clinicians.

Master of Health Administration - Healthcare Administration - Tulane University (2027-05)

Bachelor of Science - Environmental Science - Southern New Hampshire University (2023-11)

Master of Arts - Criminal Justice - John Jay College of Criminal Justice (2007-05)

Bachelor of Arts - Sociology - Fordham University (2005-05)