Housekeeper - Wintergreen Resort - Nellysford, VA
(2019-08 - 2025-10)
- Met with homeowners to discuss their expectations and preferences.
- Cleaned rugs, carpets, upholstered furniture and draperies using vacuum cleaners and shampooers
- Sanitized bathrooms, toilets, showers, and sinks as well as the kitchen fixtures and appliances.
- Dusted ceilings, light fixtures, picture frames, tables and chairs, prioritize work.
- Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
Housekeeping Supervisor - Best Western Plus - Waynesboro, VA
(2006-01 - 2017-06)
- Led the housekeeping team in maintaining cleanliness and order across all hotel areas, ensuring compliance with brand standards.
- Developed and implemented effective cleaning protocols, enhancing operational efficiency and guest satisfaction.
- Managed inventory and procurement of cleaning supplies, reducing costs by 15% while maintaining quality.
- Conducted regular inspections of guest rooms and public areas to uphold high cleanliness standards.
- Trained and mentored staff on best practices in housekeeping and customer service, resulting in a 30% performance improvement.
- Collaborated with management to develop budgets and forecasts for housekeeping operations, ensuring financial targets were met.
- Resosolved guest complaints promptly and effectively, contributing to a 95% satisfaction rating.
Server - Ryan's Steakhouse - Stanton, VA
(2005-02 - 2009-09)
- Greeting customers and helping them to their tables
- Taking orders and communicating them to the kitchen
- Serving food and drinks to customers
- Maintaining tables and keeping them clean
- Addressing customer concerns and providing solutions
- Managing cash register
- Adhering to sanitation and safety standards
