Consumer service representative
Send a job offer directly to this candidate
I am writing to express my interest in the Claims Processor position. With more than 10 years of experience in healthcare administration, customer service, benefits support, and records management, I have developed the attention to detail, analytical skills, and commitment to accuracy necessary to excel in claims processing.
Consumer Service Associate at Elevance (Present)
In my current role as a Consumer Service Associate with Elevance, I assist members with healthcare benefits, claims inquiries, enrollment issues, and coverage questions. I regularly research account information, review documentation, resolve discrepancies, and maintain accurate records while ensuring compliance with company policies and healthcare regulations. This experience has strengthened my ability to analyze information, make informed decisions, and provide exceptional service in a fast-paced environment.
Administrative Assistant II at DaVita
Previously, as an Administrative Assistant II with DaVita, I processed patient documentation, maintained healthcare records, reviewed billing information, and ensured compliance with regulatory requirements. My experience working with sensitive information has reinforced the importance of accuracy, confidentiality, and attention to detail—qualities that are essential for successful claims processing.
Bachelor of Science in Business Administration – University of the Potomac
