Sade H

Throughout my career journey, I've remained committed to growing professionally through every experience. My goal is to contribute to a forward-thinking company that values my strong reputation for delivering energetic and impactful customer service. I thrive in dynamic, fast-paced environments and understand the importance of effective communication, negotiation, and timely problem-solving. Ultimately, I aim to enhance brand alignment and be a valuable asset to any team I join.

Customer Service Specialist at City of Los Angeles (2018-06 – Present)

Manages specialized business tax, license, and permit tasks, including processing customer service requests, resolving billing issues, and providing public information on city regulations. Utilizes computer systems to input, track, and follow up on inquiries.

• Manages specialized business tax, license, and permit tasks
• Processes customer service requests
• Resolves billing issues
• Provides public information on city regulations
• Utilizes computer systems to input, track, and follow up on inquiries

Client Service Professional at H&R Block (2011-01 – 2016-12)

Dedicated administrative and customer support professional with a focus on creating a seamless client experience during tax preparation. Skilled in front-desk operations, appointment scheduling, payment handling, and maintaining accurate client records. Committed to supporting tax professionals and ensuring efficient day-to-day office operations.

• Front-desk operations
• Appointment scheduling
• Payment handling
• Maintained accurate client records
• Supported tax professionals
• Ensured efficient day-to-day office operations

Park Services Attendant at City of Los Angeles (2014-06 – 2016-05)

Reliable and service-oriented Park Services Attendant with experience supporting the maintenance and operation of public parks and recreational facilities. Skilled in monitoring park usage, providing excellent customer service, maintaining clean and safe environments, and handling administrative responsibilities to ensure a positive experience for all visitors.

• Supported maintenance and operation of public parks and recreational facilities
• Monitored park usage
• Provided excellent customer service
• Maintained clean and safe environments
• Handled administrative responsibilities

High School Diploma – John F. Kennedy High School (2006-01 – 2010-12)

Associate Degree – Los Angeles Valley College (2011-01 – 2013-12)

Associate Degree in Business Administration – Easter Gateway Community College (2019-01 – 2021-12)