Salena Adkins

Warehouse operations and customer service professional with experience managing high-volume warehouse workflows, leading teams, coordinating inventory and logistics, and supporting customer satisfaction. Skilled in team training, order fulfillment, inventory control, shipping and receiving, safety compliance, process improvement, and issue resolution. Brings a practical, hands-on leadership style focused on operational accuracy, productivity, and dependable service.

Site Manager at GOPUFF (2026-01 – 2026-10)

• Oversee day-to-day site operations to support safe, accurate, and timely fulfillment of customer orders.
• Coordinate staffing, shift coverage, task assignments, and team communication to keep operations running efficiently.
• Coach and support team members, reinforce performance expectations, and assist with onboarding and training.
• Monitor inventory availability, receiving, storage, picking, packing, and order handoff to help maintain accuracy and service standards.
• Address operational issues, customer or order concerns, and workflow bottlenecks; escalate complex matters when needed.
• Maintain site organization and compliance with company procedures, food/product handling standards, and workplace safety requirements.

Auto Insurance Agent at TELEPERFORMANCE USA (2023-06 – 2026-01)

• Evaluated customer needs and explained auto insurance coverage options, policy terms, limits, exclusions, and billing information.
• Processed applications, endorsements, cancellations, reinstatements, audits, and renewals accurately and in accordance with applicable requirements.
• Resolved customer questions and billing or coverage concerns while building relationships that support satisfaction and retention.
• Reviewed policies to identify potential coverage gaps and explain suitable options; supported rating systems, proposals, policy issuance, and payment tracking.
• Collaborated with other departments to resolve complex customer issues and provide timely, accurate service.

Warehouse Manager at AMAZON (2021-12 – 2023-01)

• Managed daily warehouse activities across receiving, storage, inventory control, order fulfillment, shipping, and dispatch.
• Led employee onboarding, training, coaching, and performance management to support productivity and consistent procedures.
• Improved team productivity by 25% through workflow optimization, cross-training, and targeted employee development.
• Improved inventory accuracy by 20%, reduced order fulfillment errors by 18%, and accelerated shipping turnaround by 15% through process improvements.
• Monitored inventory and incoming shipments, maintained warehouse records, and identified opportunities to improve efficiency and reduce costs.
• Supported safe material handling, warehouse safety audits, and procedures for storing and handling hazardous materials.

Warehouse Worker at AMAZON (2020-01 – 2021-12)

• Loaded and unloaded shipments using hand trucks, pallet jacks, and forklifts while following safe handling practices.
• Picked, assembled, packed, and checked orders; operated scanners and computers to track orders and inventory.
• Performed cycle counts, inspected damaged goods, and maintained organized workstations and storage areas.
• Supported efficient warehouse operations through accurate inventory handling, product protection, and compliance with safety procedures.

Certified Nursing Assistant (CNA) at TYLER'S RETREAT (2018-04 – 2021-01)

• Assisted residents with daily living activities, personal hygiene, feeding, grooming, mobility, and transfers.
• Recorded vital signs and care activities, observed changes in resident condition, and communicated relevant information to nursing staff.
• Maintained clean, safe environments while following infection-control, confidentiality, and resident-care procedures.

Waitress/Hostess at HOOTERS (2016 – 2018-01)

• Delivered guest service in a busy dining environment, managed seating and multiple tables, and made menu recommendations.
• Processed POS transactions and payments, addressed guest concerns professionally, and supported front-of-house coordination.
• Helped train new team members on service standards, company policies, and POS systems.

High School Diploma – GEORGE WYTHE HIGH SCHOOL (2016-06)