Sally Powell
Project Field Coordinator
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About
Dedicated and experienced technical professional seeking a Project Coordinator Field Dispatcher position where I can apply my expertise in network implementation, customer communication, and leadership to drive successful client deployments. Offer a pre-vetted pool of 350+ field technicians who are willing and ready to support new projects, enabling rapid deployment and reducing onboarding time for field resources.
Experience
Project Coordinator of Field Dispatch at SageNet (2019-01 – Present)
Managed technician coordination, scheduling, and project coordination for field service operations across all installation phases.
- Onboarded and assigned qualified technicians for field service operations
- Routed and dispatched jobs based on technician skill sets and individual project requirements
- Provided pre- and post-installation support, ensuring technicians fully understand the scope of each job, including site surveys and deliverables
- Verified technicians had the proper tool sets, documentation, and site access prior to dispatch
- Managed scheduling, rescheduling, cancellations, and delays for all field activities
- Dispatched technicians for service returns and additional support requests as needed
- Ensured efficient workload distribution and adherence to project timelines
- Collaborated across all phases of installation projects with clients, engineers, activation teams, project managers, sales teams, and network operations (NLC/NOC) personnel
- Maintained accurate documentation and real-time tracking of all field activities, updates, and completions
- Supported continuous improvement of dispatch workflows and field service processes to enhance operational efficiency and service quality
Test and Turn Up Lead at SageNet (2015-01 – 2019-12)
Led the TTUP team managing workload distribution, training, performance support, and testing procedures for network installations.
- Managed the TTUP team including workload distribution, training, and performance support
- Served as an escalation point for advanced technician support
- Oversaw testing, activation, and troubleshooting for installations
- Ensured accuracy of documentation and verification procedures
Education
Certificate in CCNA Program – Tulsa Technology Center
Associate degree coursework in General Studies – Tulsa Community College
