Sally Powell

Dedicated and experienced technical professional seeking a Project Coordinator Field Dispatcher position where I can apply my expertise in network implementation, customer communication, and leadership to drive successful client deployments. Offer a pre-vetted pool of 350+ field technicians who are willing and ready to support new projects, enabling rapid deployment and reducing onboarding time for field resources.

Project Coordinator of Field Dispatch at SageNet (2019-01 – Present)

Managed technician coordination, scheduling, and project coordination for field service operations across all installation phases.

• Onboarded and assigned qualified technicians for field service operations
• Routed and dispatched jobs based on technician skill sets and individual project requirements
• Provided pre- and post-installation support, ensuring technicians fully understand the scope of each job, including site surveys and deliverables
• Verified technicians had the proper tool sets, documentation, and site access prior to dispatch
• Managed scheduling, rescheduling, cancellations, and delays for all field activities
• Dispatched technicians for service returns and additional support requests as needed
• Ensured efficient workload distribution and adherence to project timelines
• Collaborated across all phases of installation projects with clients, engineers, activation teams, project managers, sales teams, and network operations (NLC/NOC) personnel
• Maintained accurate documentation and real-time tracking of all field activities, updates, and completions
• Supported continuous improvement of dispatch workflows and field service processes to enhance operational efficiency and service quality

Test and Turn Up Lead at SageNet (2015-01 – 2019-12)

Led the TTUP team managing workload distribution, training, performance support, and testing procedures for network installations.

• Managed the TTUP team including workload distribution, training, and performance support
• Served as an escalation point for advanced technician support
• Oversaw testing, activation, and troubleshooting for installations
• Ensured accuracy of documentation and verification procedures

Certificate in CCNA Program – Tulsa Technology Center

Associate degree coursework in General Studies – Tulsa Community College