Service Advisor | Workshop Administrator | Warranty Administrator at Race Performance Motorsport (Pty) Ltd
(2023-02 – 2025-10)
- Coordinated end-to-end workshop operations for a high-performance motorsport business, serving as the primary liaison between customers, technicians, suppliers, and international manufacturers.
- Managed multiple custom vehicle build projects from customer intake through fabrication, quality control, invoicing, and final delivery.
- Managed customer appointments, repair orders, scheduling, job costing, invoicing, and project updates across multiple concurrent builds.
- Served as the primary Warranty Administrator for UniClutch products across Africa, processing warranty claims and coordinating directly with the Australian manufacturer.
- Sourced specialized aftermarket components internationally while coordinating customs documentation, supplier payments, purchasing records, inventory control, and returns.
- Built lasting customer relationships through proactive communication, technical expertise, and exceptional customer service.
Owner | Operations Manager | Horse-Riding Instructor (Self-Employed) at SJ Equine services (2008-08 – 2025-11)
- Operated a client-focused equestrian business, overseeing business operations, customer service, scheduling, and financial administration.
- Managed daily operations, scheduling, invoicing, purchasing, budgeting, supplier relationships, and customer communications.
- Coordinated services with veterinarians, farriers, suppliers, and clients to ensure efficient operations and exceptional service.
- Built long-term client relationships through professionalism, reliability, and personalized service.
Service Advisor | Warranty Administrator | Costing Clerk at McCarthy Volkswagen & Audi
(2008-09 – 2011-03)
- Advised customers on repair recommendations, maintenance, warranty approvals, and vehicle delivery.
- Managed the repair order lifecycle, including estimates, work-in-progress monitoring, fleet authorizations, invoicing, sublet administration, and documentation.
- Processed manufacturer warranty claims in compliance with Volkswagen warranty policies, recall campaigns, and factory audit requirements.
- Collaborated with technicians, parts personnel, fleet customers, and manufacturers to improve workflow efficiency and vehicle turnaround times.
- Served as Shop Safety Representative responsible for workplace inspections, risk assessments, and Occupational Health & Safety compliance.
- Received the dealership's Costing Clerk Award for outstanding accuracy, efficiency, and performance in repair order costing and warranty administration.
Service Advisor | Parts Counter Person at GM & Isuzu Solly's Motors
(2006-03 – 2008-08)
- Provided parts support to retail and commercial customers by identifying components, preparing quotations, processing orders, and maintaining accurate inventory records.
- Promoted from Parts Counterperson to Service Advisor in recognition of outstanding customer service and technical knowledge.
- Served as the primary liaison between customers and technicians, coordinating repair orders, technician workflow, service appointments, and timely vehicle delivery.
- Collaborated with technicians and the parts department to optimize workflow, ensure parts availability, and support timely vehicle repairs.
