Samantha

Experienced Call Center Agent with 10 years in customer service, consistently achieving 97.6% customer satisfaction and increasing satisfaction by 29% through efficient script memorization. Skilled in managing high call volumes, resolving complaints, and processing sales and refunds. Recognized as a considerate communicator and "best communicator" by colleagues, with proven ability to build strong client relationships.

CSR - Customer Service Representative at Costco.com (2021-07 – 2024-10)

• Built strong relationships with customers through active listening and empathy, achieving a decrease in customer complaints
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction

CNA - Certified Nursing Assistant at South Pointe Rehabilitation and Care Center (2017-02 – 2020-01)

• Maintained active CNA license to ensure compliance with state regulations and deliver quality patient care

Customer Service Representative at TELEFLORA LLC (2015-09 – 2016-04)

• Provided great patient care by answering patient calls and determining optimal solutions to meet their needs
• Delivered physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, mobility, and exercise, improving overall patient comfort

Customer Service Representative at Ameribanc National (2014-01 – 2016-12)

• Set appointments efficiently to support sales team and improve client engagement

Customer Service Representative at Teleflora (2014-01 – 2015-12)

• Answered calls, resolved order issues, processed new orders, and coordinated with florists to ensure timely delivery

Wal-Mart Associate at Walmart (2012-01 – 2013-12)

• Operated as cashier, accurately processing transactions and providing efficient customer service

CNA in Nursing – Meadow Lakes (2016-01 – 2016-12)

High School Diploma – Norman High School (2000-08 – 2003-07)