Samantha Simoes

Friendly and reliable customer service professional with several years of experience in restaurants and cafés, including leadership experience as a café manager. Skilled at working in fast-paced environments, helping customers, training team members, and keeping operations running smoothly. Strong background in hospitality, teamwork, and food & beverage service

Manager at Coffee Connection (2023-08 – Present)

• Managed daily café operations and helped shifts run smoothly
• Created employee schedules and handled shift coverage
• Supervised team members and supported staff during busy rushes
• Ordered supplies and tracked inventory
• Handled customer concerns and maintained a positive environment
• Trained new employees and helped maintain store standards

Hostess/Cashier at Buffalo Wild Wings (2022-09 – 2022-12)

• Greeted guests and managed the front of the restaurant
• Handled waitlists and seating during busy hours
• Processed register and takeout orders
• Worked closely with servers and kitchen staff to keep service flowing

Barista/Cashier at Panera Bread (2022-02 – 2023-12)

• Prepared coffee drinks, teas, and frozen beverages
• Took customer orders and handled register transactions
• Helped customers with menu questions and recommendations
• Kept drink stations clean, stocked, and organized

Server at Blue Pride Bistro (2017-09 – 2021-12)

• Worked in a student run restaurant through the culinary program
• Took orders and served meals to staff and guests
• Entered orders into POS system
• Helped plate dishes and maintain quality presentation

Sales Associate at Target (2019-11 – 2019-11)

• Seasonal position in the beauty department during the holiday season
• Assisted customers with product questions
• Restocked shelves and organized product displays
• Helped keep the department clean during busy shifts

Culinary Arts Program – Attleboro High School

Culinary Arts Program – Bristol Community College