03/23-PresentSenior Program Manager/ Contract Officer Representative (COR III)
U.S. Government Accountability Office
Washington D.C.
- Determines program scope, timeline, risks, and deliverables for assigned programs
- Manages entire program lifecycle and accountable for overall program success
- Develops and executes program work plans and provide input as appropriate to meet the changing needs and requirements of the agency
- Executes day-to-day operational aspects of a program and ensures all tasks and milestones are within scope
- Resolves and/or escalates changes that increase risks which could impact, schedule, cost, and scope
- Tracks and reports program/contract requirements
- Responsible for over 100 million dollars of program/contract IT requirements
- Leads, motivates, manages, and supports assigned team members to ensure adherence to process and procedures and to maximize contribution to effectiveness and efficiency
- Collaborates with cross functional teams to achieve a successful program outcome including the reservation of production capacity to support the program
- Responsible for approving resumes and hires by ensuring it is within contract requirements
- Engages with vendors as necessary in the planning, scheduling, tracking, and timely delivery of customer orders associated with the programs in which engaged
- Communicates relevant program to management and effectively communicate with team members
- Responsible for communicating milestones and ensuring supervisors receive the necessary information to report to Congress
- Collaborates with vendors on necessary items outside of scope and adds if necessary
- Plans and establishes work schedules, deadlines, and performance standards for acceptable work products
- Represented the Director on issues relating to Programs and advises Senior Management of directions, which then informs Congress
07/19-03/23Senior Program Manager/ Contract Officer Representative (COR III)
International Trade Administration (ITA), U.S. Department of Commerce
Washington D.C.
- Mentored Program Managers and Contracting Officer Representatives (COR’s) within the Industry and Analysis, International Trade Administration (ITA) and the National Travel and Tourism Office (NTTO) on IT contracts
- Served on the Information Management Information Technology (IMIT) Board at ITA
- Recommended cybersecurity policies implementations and policies for ITA
- Ensured the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into their work plans, products, and services
- Planned, developed, and established the contractual strategy for the overall acquisition program
- Monitored and reports the status of IT contractual obligations
- Coordinated team initiatives and consensus-building activities
- Represented the Director on issues relating to Programs and advises Senior Management of directions
- Advised Contractors from multiple companies on government intentions and guides on matters relating to programs as per contracts
- Planned, establish work schedules, deadlines, and performance standards for acceptable work products for department employees
- Ensured the work efforts achieve the outcome specified within the agency's business and information technology strategies, including appropriate strategic, life-cycle management, and capital IT investment plans
- Managed the execution of all planning, marketing, budget development and execution, customer support, acquisition, and contractual activities associated with the Program(s) to include acquisition planning, preparing Statements of Work, Performance Work Statement, and requests for proposals and information
- Responsible for cost estimating, planning, and programming, budgeting, program integration, developing lifecycle documentation, and overseeing of assigned projects associated with contracts
- Evaluated contractor/vendor performance in research, testing and analysis, design and development, quality improvement, and risk management
- Accountable for meeting costs, schedule, and performance expectations of assigned projects
- Applied expert knowledge and skills to include customer support concepts and methods; problem isolation and troubleshooting procedures; system and file recovery processes; operating system and network configurations- to resolve customer problems
- Assessed contracts to negotiate delivery schedules, price adjustments, payment terms and other modifications to the original contract terms and conditions
- Evaluated price, terms, and conditions as well as preparation of price negotiation memorandums pursuant to limitations and scope of basic contracts or agreements
- Directed and supervises a team responsible for managing collaboration across DOC leadership and Program Offices to identify business needs related IT and communicating those needs to senior level executives
- Served as the strategic program consultant and technical expert to senior subject matter specialists
- Lead teams responsible for managing internal processes, programs, and projects
- Worked with Directors to monitor progress on IT contract requests for service and personnel
- Served a Subject Matter Expert to Senior Technical Program Managers in the Department of Commerce
- Responsible for simplifying technical complex projects and drive well-educated decisions across product, engineering, design, and data science representatives
- Responsible for IT programs for the D.O.C. more than over fifty million dollars
- Ensured collaboration between multiple contractors, functions, organizations, and reporting boundaries to get the job done
12/16-01/20Senior Information Technology Program Manager/ Senior Technical Program Manager
U.S. Army Communications Electronics Command (CECOM), Defense Health Agency (DHA)
Falls Church, VA, Level III PM
- Responsible for the Defense Occupational and Environmental Health Readiness System- Hearing Conservation (DOEHRS-HC) for all D.O.D.
- Responsible for the twenty-million-dollar Hearing Program in the U.S. and overseas
- Regarded as Subject Matter expert in Information Technology analyzed and evaluated methods in security programs set in place and made recommendations to enhance methods to protect government assets and secured information to include HIPAA material
- Planned, lead, coordinated, communicated, integrated, evaluated, and was accountable for the overall success of the information technology program, ensuring alignment with critical strategic objectives and agency priorities
- Coordinated, executed, implemented, and maintained the installation, configuration, troubleshooting and operation of customer application systems
- Provided expert technical guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices to ensure operational availability and integrity of applications, systems, networks, and data
- Applied expert knowledge and skills to include customer support concepts and methods; problem isolation and troubleshooting procedures; system and file recovery processes; operating system and network configurations- to resolve customer problems
- Provided advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities
- Worked on small, cross-functional teams with healthcare, education, and financial analysts to perform technical investigative research for projects that affect millions of military members and veterans
- Researched how electronic healthcare data can be utilized to deliver better care and services to military members and Veterans
- Lead teams responsible for managing internal processes, programs, and projects
- Serve as a technical expert and strategic advisor to further the Bureau's investigative and hearing conservation policymaking goals
- Reviewed proposed new systems, networks, and software designs for potential security risks.
- Resolved integration issues related to the implementation of new systems with the existing infrastructure
- Exercised broad corporate leadership responsibility for interfacing with the Enterprise-Level senior planners, including Chief Systems Engineers, Enterprise Test and Architecture, Contracting, and Acquisition
- Developed and coordinated plans and activities across agencies to effectively develop, operate, and oversee acquisition programs critical to DoD and Defense Health Agency (DHA)
- Responsible for overseeing the management of the program cost, schedule, performance, scope, resources, quality, requirements, risks, process improvement, customer service, and reporting
- Briefed Senior Executive Service on Hearing Conservation program
- Assists with the DHA Planning, Programming, Budgeting, and Execution (PPBE) process
- Directed the Hearing Conservation Program with an estimate of over 18 million dollars and delivering large and complex programs to D.O.D.
- Served as the advisor the IT Director at the Defense Health Agency
- Performed internal and external analysis and identify market and organization trends on IT security
- Analyzed and evaluated current programs and processes and discovered new ways to ensure the Defense Health Agency received accurate information which assisted in saving the government millions of dollars
- Researched and gathered information from multiple resources and made recommendations to stakeholders and customers to create a more accurate and unique experience relating to the tracking of loss of hearing across all branches of the military
08/12-02/20Senior Information Technology Management Analyst
U.S. Army Reserve
- Advised senior leadership on matters relating to security and threats to DOD systems
- Advised the CIO and Commanders on organizational goals, objectives, and management strategies
- Subject Matter Expert in customer support for all IT matters
- Responsible for planning and developing security policies for IT functions for an organization
- Promoted team building to resolve incidents in an expedited manner
- Provided advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities
- Coordinated and implement local and wide area network security guidance, procedures, and policies
- Monitored, configured, and implemented systems related to the government network to ensure security and functionality
- Served as Senior network administrator responsible for the maintenance, support, patch, document, and installing network equipment
- Provided system administration for all government network infrastructure, firewalls, Voice over IP, and security tools; utilizing software tools to monitor and manage performance
- Ensured approved IT security policies and procedures are adhered to, implemented, and followed
- Planned, analyzed, developed, implemented, maintained, and enhanced information systems security programs, policies, procedures, and tools
- Directed, coordinated, and managed critical 24x7x365 Enterprise Operations Center (EOC) to oversee information technology operations with an agency-wide impact
- Promoted team building to resolve incidents in an expedited manner
- Monitored the protection of sensitive and classified information and DOD systems
- Responsible for managing the workload, schedule, and priorities of an IT team supporting system users
- Responsible for network and systems engineering support and assists in other DOD IT projects
- Responsible for providing customer/ technical support for hardware and software support of Active Directory, Microsoft Exchange servers, and various other applications
- Anticipated, assessed, and minimized system vulnerabilities
09/10-01/12Strategic Directions/ Information Systems Committee (IT Board Member) College of Staten Island
Staten Island, New York
- Nominated and appointed by the College Staff to serve as the only Student Delegate member of Strategic Directions Information Systems Committee comprised of PhD level professors that:
Reviews and assess Strategic Plan for the IT Infrastructure
Supports strategic capacity planning to accommodate increasing demand for mobile application access
Assesses campus mass communication mechanisms
Supports the Enterprise Risk Analysis and Evaluation Office of IT Investments making recommendations to improve web accessibility for student population including people with disabilities
Reviews the college website, conducts student interviews, and determines the quality of the website interface to recommend design changes
Explores ways to improve campus communication with students and other constituent groups
Assesses professional development program use of technology
Provides subject matter expertise and oversight to risk management teams concerned with the relevance and reliability of source materials and conclusions reached
Evaluates student instructional technology needs, including software, access, and support
Explores ways to integrate to use Interdisciplinary High Performance Computing Center into curriculum and enhance technology support for faculty research
