Sandeep Anugu

Seasoned IT and business transformation leader with over 25 years of experience driving digital strategy, SAP-led transformation, and enterprise service excellence across global organizations. Renowned for building high-performing teams, scaling Global Capability Centers (GCCs), and delivering measurable business outcomes through strategic technology programs. A trusted advisor to CXOs and transformation leaders, I bring deep expertise in SAP, Enterprise Service Management (ESM), and integrated IT operations.

My leadership has enabled global delivery excellence, new revenue streams, and innovation at scale through the incubation of Centers of Excellence (CoEs), AI-enabled managed services, and automation-led solutions. With a sharp focus on aligning IT with business priorities, I have consistently delivered value across industries including manufacturing, utilities, pharma, and IT services. Recognized for simplifying complexity, fostering stakeholder alignment, and scaling global operations with strategic agility and operational rigor.

Director, Professional Services – Asia, India & Middle East - PLANON - Asia, India, Middle East

(2021-09)

Lead the Planon Services organization across Asia, India, and the Middle East with P&L responsibility and driving growth and operational excellence.

• Lead the Planon Services organization across Asia, India, and the Middle East with P&L responsibility of up to €15M, driving growth and operational excellence.
• Spearhead delivery of multiple large-scale projects, consistently achieving YoY targets and high customer satisfaction.
• Incubated and scaled a Global Capability Center (GCC) supporting shared services in Finance backend operations, Marketing, PMO, and IT operations with strong governance and KPIs.
• Established Centers of Excellence (CoEs) in Integrated Workplace Management Systems (IWMS), Managed Services, and Solution Accelerators.
• Set up AI-enabled Managed Services Organization with Level 1 support focused on predictive maintenance and SLA adherence.
• Collaborate with executive leadership to deploy GTM strategies, launching innovative digital solutions and accelerators regionally.
• Foster strategic partnerships and expand market presence across the region.
• Contribute actively to the Global Services Board and India Management Board, shaping strategic direction and leadership initiatives.
• Strategic Partnerships & Market Expansion: Forged and nurtured key partnerships across Asia and the Middle East, enhancing market presence and unlocking new business opportunities.
• Board Contributions & Leadership Recognition: Actively contributed to the Global Services Board and the India Management Board, shaping strategic decisions and being recognized for leadership impact.

Director, Professional Services – Global SPOC, SAP Practice - OPENTEXT - Global

(2016-11 - 2021-09)

Led the SAP Practice globally with end-to-end responsibility across people development, practice growth, project oversight, and presales for SAP-related engagements.

• Leadership Across People, Practice, and Projects: Led the SAP Practice globally with end-to-end responsibility across people development, practice growth, project oversight, and presales for SAP-related engagements.
• High-Performance Team Building: Built and scaled high-performing teams of consultants, known for their technical excellence, strong customer engagement, and solution delivery capabilities.
• Organizational Growth & Team Expansion: Successfully doubled the team size within three years, enabling the expansion of service lines and opening new revenue channels.
• Solution Innovation & Portfolio Expansion: Conceptualized and drove the development of three Professional Services solutions from ideation to packaged PS SKUs, enhancing OpenText's SAP services portfolio.
• Business Development & Market Penetration: Led business development efforts in India and the Middle East, acquiring 12 new enterprise customers (logos) within two years and expanding OpenText's regional footprint.
• Strategic Partnerships & Ecosystem Leverage: Established a strategic and collaborative partnership with SAP, unlocking co-sell opportunities, winning large deals, and transitioning key accounts from competitors to OpenText.
• Enterprise Service Management (ESM) Strategy: Guided the definition and execution of the ESM strategy, aligning service delivery improvements with broader organizational goals and enhancing the maturity of IT and business services.
• Business Consulting & Process Automation: Facilitated automation-led consulting workshops for enterprise clients, assessing current-state processes and identifying areas for digitization, automation, and process innovation to drive ROI and business transformation.

Account Management, Program, and Delivery Manager - SATYAM / TECHMAHINDRA - Global

(2008-06 - 2016-11)

Strategic account management and delivery leadership for multiple global accounts, with expertise in Enterprise Service Management strategy and service transformation.

• Strategic Account Management: Successfully managed multiple strategic global accounts including GE Aviation, GE Energy, ArcelorMittal, Roche, and Visy, ensuring high customer satisfaction, sustained growth, and value delivery.
• Enterprise Service Management (ESM) Strategy & Road mapping: Partnered with clients such as ArcelorMittal and Roche to co-develop and coordinate their Enterprise Service Management (ESM) strategy and roadmap, ensuring alignment across Business Units, Corporate IT, and Transformation & Operations stakeholders.
• C-Level Engagement & Stakeholder Alignment: Actively collaborated with senior leadership and key internal/external stakeholders to align ESM initiatives with business objectives, driving digital transformation and operational efficiency.
• Service Management Framework (SMF) Champion – SAP Shared Services: Spearheaded the design and implementation of a Service Management Framework, aligned with ITIL and industry best practices—focusing on service lifecycle management, continuous improvement, and service delivery optimization.
• Executive Communication & Change Leadership: Effectively translated complex service strategies into executive-level communications, ensuring buy-in, strategic alignment, and sustained stakeholder support for key initiatives.
• Leadership in IT Strategy & Practice Development: Held P&L ownership, with hands-on leadership in IT strategy formulation, practice management, pre-sales support, and competency development.
• Project Leadership & Solution Architecture: Led multiple end-to-end SAP and non-SAP transformation programs, serving as Solution Architect for high-impact implementations—offering strategic and technical oversight to ensure project success.
• Customer Satisfaction & Delivery Excellence: Achieved consistent CSAT scores of 5/5, underlining a strong focus on customer-centric delivery and quality outcomes.
• Innovation in Quality & Metrics: Developed SAP-based tools for real-time quality metric tracking, increasing transparency and significantly reducing manual review effort.
• Business Analysis & Process Optimization: Worked as a Senior Business Analyst, engaging directly with business users to capture requirements and deliver tailored process and IT solutions.
• Global Transition & Managed Services Leadership: Successfully led major transitions for key accounts such as Roche and ArcelorMittal. Demonstrated expertise in setting up global Application Management Services (AMS) across L1–L3 support, including 24x7 operations, offshore/nearshore delivery centers, and customized support models aligned to client budgets.
• Multicultural Team Leadership: Proven record of leading diverse, multicultural teams across geographies, building high-performance cultures in fast-paced, technology-driven environments.

Project Lead & AASMI Champion - ACCENTURE - Global

(2005-06 - 2008-06)

Project leadership and solution development in Metals & Mining Solutions, SAP Managed Services, and SAP functional consulting.

• Project Lead & AASMI Champion – Metals & Mining Solutions: Spearheaded end-to-end solution development as part of the pre-sales and go-to-market (GTM) strategy team.
• Acted as a key liaison between global project teams to ensure alignment and knowledge exchange across regions.
• Played a pivotal role in building industry-specific SAP solutions tailored to the Metals & Mining vertical under the AASMI framework.
• SAP Managed Services & Implementation Leadership: Successfully managed SAP Managed Services, global implementations, and rollouts for strategic enterprise clients.
• Led critical SAP implementations for Outokumpu, ensuring seamless deployment and business continuity.
• SAP Functional Consulting Expertise: Delivered consulting across multiple SAP modules including Materials Management (MM), Project Systems (PS), Product Lifecycle Management (PLM), and Sales & Distribution (SD).
• Known for translating complex business requirements into effective SAP solutions aligned with best practices.