Sandra Walton
Leader-Customer Experience expert-operations specialist
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About
Accomplished leader with 15+ years driving customer excellence, team development, and operational success across retail, hospitality, security, and call center industries. Expert trainer and coach with proven ability to build high-performing teams, coordinate complex events, and deliver measurable business results through strategic planning and exceptional interpersonal skills.
Experience
Lead Trainer / Customer Service Rep at FCR (TTEC Agility) (2019-10 – Present)
- Lead comprehensive training programs ensuring service excellence and compliance
- Mentor team members to improve performance and advance careers
- Develop training materials and facilitate ongoing professional development
Event Coordinator at SunRay Park and Casino (2019-04 – 2020-03)
- Coordinated high-profile events including UFC viewings, comedy shows, and horse racing
- Managed event calendar, contracts, and logistics for multiple simultaneous events
- Built strong client relationships resulting in repeat bookings
CSA Lead / Assistant Manager at Sears Holdings (2018-05 – 2019-01)
- Drove sales and profitability through strategic analysis and trend identification
- Partnered with management to optimize promotions and merchandise strategies
Transportation Security Officer at TSA - Homeland Security (2017-10 – 2018-04)
- Conducted security screenings using x-ray and explosive detection systems
- Upheld federal security standards in high-pressure environment
Department Supervisor at The Home Depot (2004-09 – 2015-01)
- Supervised department operations for 10+ years, exceeding sales targets
- Recruited, hired, and trained high-performing staff
- Fostered advancement culture while balancing competing priorities
Education
Business Administration – San Juan College
Entrepreneurial Program in Studio G – NMSU
