Volunteer Coordinator at Treasures 4 Teachers (2022-07 – Present)
- Coordinated onboarding, scheduling, training, and support for 50+ volunteers weekly
- Increased volunteer engagement by 25% through outreach initiatives, relationship building, and improved service strategies
- Provided individualized guidance and support to volunteers and community members, helping them navigate organizational resources and opportunities
- Created and organized large scale volunteer events at offsite locations
- Collaborated with organizational leadership and external partners to implement improvements that increased operational efficiency by 35%
- Maintained records, tracked performance metrics, and prepared operational reports
Assistant Manager at Treasures 4 Teachers (2021-10 – 2022-07)
- Sorted, processed, and priced incoming donations
- Provided individualized guidance and support to volunteers and community members, helping them navigate organizational resources and opportunities
- Supported participant engagement through communication, resource navigation, and relationship building
- Contributed to marketing and outreach efforts that increased community awareness and participation
Teacher Aide at Campbell Community Church Preschool (2018-04 – 2021-10)
- Assisted teaching 15 pre-school age children with fundamental development milestones
- Created interesting and engaging lesson plans according to provided circular guidelines
- Monitored student progress and recorded grades, attendance, and behavioral data into school database
- Facilitated communication between teachers, parents, and administrative staff
- Supervised students safely during recess, lunch, and bus loading, promoting inclusive play
HR / Front End Superior at Toys R Us (2011-08 – 2018-04)
- Supervised and trained 100 yearly associates on checkout best practices, customer service standards, and company policies
- Conducted regular performance evaluations, delivered constructive feedback, and partnered with management to address and resolve staff performance issues
- Managed dynamic scheduling and lane crewing to match peak customer traffic flows while maintaining labor budget efficiency
- Oversaw daily register reconciliations, cash audits, and drawer balancing, reducing cash discrepancies
- Handled escalated customer complaints and difficult service interactions calmly and professionally, achieving a high customer retention rate
