Sandy Charles

HR admin and nonprofit volunteer professional with 10+ years of experience in community engagement, volunteer and employee management, and operations. Proven ability to build stakeholder relationships, coordinate development initiatives, and support mission driven organizations

Volunteer Coordinator at Treasures 4 Teachers (2022-07 – Present)

• Coordinated onboarding, scheduling, training, and support for 50+ volunteers weekly
• Increased volunteer engagement by 25% through outreach initiatives, relationship building, and improved service strategies
• Provided individualized guidance and support to volunteers and community members, helping them navigate organizational resources and opportunities
• Created and organized large scale volunteer events at offsite locations
• Collaborated with organizational leadership and external partners to implement improvements that increased operational efficiency by 35%
• Maintained records, tracked performance metrics, and prepared operational reports

Assistant Manager at Treasures 4 Teachers (2021-10 – 2022-07)

• Sorted, processed, and priced incoming donations
• Provided individualized guidance and support to volunteers and community members, helping them navigate organizational resources and opportunities
• Supported participant engagement through communication, resource navigation, and relationship building
• Contributed to marketing and outreach efforts that increased community awareness and participation

Teacher Aide at Campbell Community Church Preschool (2018-04 – 2021-10)

• Assisted teaching 15 pre-school age children with fundamental development milestones
• Created interesting and engaging lesson plans according to provided circular guidelines
• Monitored student progress and recorded grades, attendance, and behavioral data into school database
• Facilitated communication between teachers, parents, and administrative staff
• Supervised students safely during recess, lunch, and bus loading, promoting inclusive play

HR / Front End Superior at Toys R Us (2011-08 – 2018-04)

• Supervised and trained 100 yearly associates on checkout best practices, customer service standards, and company policies
• Conducted regular performance evaluations, delivered constructive feedback, and partnered with management to address and resolve staff performance issues
• Managed dynamic scheduling and lane crewing to match peak customer traffic flows while maintaining labor budget efficiency
• Oversaw daily register reconciliations, cash audits, and drawer balancing, reducing cash discrepancies
• Handled escalated customer complaints and difficult service interactions calmly and professionally, achieving a high customer retention rate

High School Diploma – North Phoenix High

– Phoenix Junior College