Sandy Stgermain

Results-driven Project & Product Manager with over 10 years of experience leading cross-functional teams, optimizing complex operational workflows, and delivering user-centric solutions across retail management and health technology environments. Proven track record in Agile methodologies, stakeholder alignment, data analytics, and continuous process improvement. Possesses specialized expertise in Artificial Intelligence in Business Strategy, and Health Informatics to bridge business goals with technical execution.

Multilingual in English, French, Haitian Creole, and Spanish.

Assistant Store Manager / Customer Experience Manager / Department Supervisor - THE HOME DEPOT - New York, NY

(2016-06)

• Oversaw daily operations, logistics, and resource allocation across high-volume store departments, managing cross-functional teams of 30+ employees to consistently exceed key performance indicators (KPIs) and operational metrics.
• Implemented streamlined inventory management and customer service workflows, utilizing Agile continuous improvement principles to reduce cycle times and optimize floor operations.
• Acted as a key advocate for customer lifecycle journeys, analyzing user feedback and satisfaction data to redesign store service flows, driving a measurable rise in customer retention and satisfaction scores.
• Managed departmental budgets, labor scheduling, and inventory forecasting, identifying cost-saving initiatives and optimizing asset allocation across multiple high-priority retail initiatives.
• Led cross-functional team stand-ups, performance evaluations, and talent development workshops to build a high-performing team culture aligned with organizational milestones.

Brand & Sales Specialist – Tommy Hilfiger - MACY'S - Brooklyn, NY

(2014-07 - 2016-06)

• Led visual merchandising and product placement initiatives for a flagship brand line, aligning inventory strategy with quarterly sales targets and seasonal promotions.
• Analyzed daily and weekly sell-through performance data to adjust product display strategies, maximizing floor conversions and brand sales.

Sales & Operations Associate - VECTOR MARKETING - Flushing, NY

(2010-05 - 2012-12)

• Executed direct sales strategies and managed pipeline growth from initial outreach to product onboarding and long-term customer retention.

Master of Business Administration (MBA) - Information Technology Management - Western Governors University

Master of Science - Artificial Intelligence in Business Strategy - Arizona State University (2026)

Bachelor of Science - Health Science - Excelsior University (2026)