Sangwon An

Technical problem solver with 3–5 years of customer service and IT experience at FedEx, Amazon, and as a consultant. Skilled in troubleshooting, system maintenance, and improving processes to enhance efficiency and user experience.

• 3–5 years of customer service and technical support at FedEx, Amazon, and as a consultant.
• Troubleshooting and system maintenance experience in both hardware and software environments.
• Problem-solving in fast-paced settings, ensuring minimal downtime and efficient solutions.
• Worked on IT-related tasks such as printer setup, software configurations, and resolving technical issues.
• Strong communication skills, helping customers and teams navigate complex technical problems.
• Hands-on experience in software development and system optimization.
• Adaptable and quick learner, comfortable with various tools and technologies.

- Bachelor’s degree in Computer Science – Strong foundation in software development, system architecture, and problem-solving.

- Self-learning and certifications – Continuously expanding skills in IT support, troubleshooting, and system maintenance. : Google Technical Support Fundamentals; RHCSA

- Hands-on training in software engineering – Developed and deployed services, worked with AWS, and improved automation.