Courteney Glover

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

In-Home Nanny at Sara Hubbuch (2026-03 – Present)

• Provided attentive childcare, supporting daily routines, meals, and age-appropriate activities.
• Maintained safe, organized environment through constant supervision and proactive hazard awareness.
• Prepared nutritious snacks and meals aligned with family preferences and dietary needs.
• Coordinated school drop-offs, pickups, and punctual transportation to activities.
• Assisted with children's hygiene, dressing, and personal care needs with consistency.
• Communicated clearly with parents about behavior, progress, and daily updates.
• Planned engaging educational activities that encouraged learning, creativity, and development.
• Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
• Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
• Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.

Manager/Dog Wrangler at Out on a leash (2024-08 – 2026-03)

• Managed daily operations and ensured high-quality service for pet care.
• Supervised staff training programs to enhance team performance and customer satisfaction.
• Implemented safety protocols to protect pets and staff during activities.
• Coordinated communication between clients and staff regarding services offered.
• Resolved customer inquiries and complaints to maintain positive relationships.
• Coached, mentored and trained team members in order to improve their job performance.

Daycare Teacher at Miss Vickis (2022-09 – 2024-08)

• Developed engaging lesson plans to foster early childhood education.
• Supervised daily activities to ensure a safe learning environment.
• Collaborated with parents to discuss children's progress and needs.
• Organized educational games and activities to promote social skills.

Cashier at Bartell Drugs (2022-11 – 2023-05)

• Maintained accurate cash register balances throughout shifts.
• Assisted customers with product inquiries and store navigation.
• Handled returns and exchanges following company policies.
• Restocked merchandise on shelves to ensure availability.
• Collaborated with team members to maintain store cleanliness.
• Greeted customers and answered any questions they had about the store's products and services.

Hostess/Expo at North Bend Bar & Grill (2022-08 – 2023-03)

• Greeted and seated guests promptly to enhance dining experience.
• Provided menu information and answered guest inquiries effectively.
• Assisted in training new hosts on procedures and service standards.
• Communicated guest preferences to staff to improve overall experience.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Shake Maker at Scott's Dairy Freeze (2021-01 – 2022-10)

• Prepared a variety of milkshake flavors using fresh ingredients and recipes.
• Operated blending equipment to ensure consistent texture and taste.
• Maintained cleanliness and organization of the work area during shifts.
• Assisted customers with menu selections and provided excellent service.
• Monitored equipment for functionality and reported maintenance needs promptly.
• Completed orders by making specialty shakes and ice cream desserts.
• Processed payments from customers using point of sale systems.

Dental Assistant at Snoqualmie Ridge Family Dental (2021 – 2022)

• Prepared treatment rooms and organized instruments for chairside procedures.
• Assisted dentist during restorative, preventive, and emergency appointments.
• Sterilized instruments and maintained infection control protocols.
• Captured digital radiographs and updated patient records accurately.
• Educated patients on post-treatment care and oral hygiene instructions.
• Monitored supplies and restocked operatories to support daily procedures.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.

GED – Bellevue College