Sara Roller

Empathetic behavioral health professional with 12+ years of experience, including 3 years in crisis response, supporting individuals in high-risk situations involving suicidal ideation, self-harm, and safety concerns. Skilled in risk assessment, de-escalation, and applying trauma-informed, harm reduction approaches to ensure client safety and well-being. Experienced in monitoring and responding to sensitive content, documenting critical incidents, and collaborating with multidisciplinary teams and external agencies, including emergency services.

Demonstrates strong judgment in applying policies and maintaining community safety, with a commitment to fostering inclusive, affirming spaces for diverse populations. Highly detail-oriented with the ability to multitask, respond promptly, and communicate effectively in fast-paced, high-responsibility environments.

Mobile Crisis Specialist at La Frontera EMPACT-SPC (2023-05 – Present)

• Respond to behavioral health and mental health crises in community settings as part of a mobile crisis response team.
• Conduct crisis assessments and evaluate individuals experiencing suicidal ideation, self-harm, emotional distress, and other safety concerns.
• Utilize de-escalation, crisis intervention, trauma-informed care, and harm reduction approaches to promote safety and stabilization.
• Develop and implement individualized safety plans and connect individuals with appropriate behavioral health and community resources.
• Collaborate with law enforcement, Department of Child Safety, hospitals, emergency services, and community providers.
• Provide support and advocacy to individuals and families during high-risk and emotionally challenging situations.
• Complete timely and accurate clinical documentation, incident reports, assessments, and safety plans.
• Coordinate referrals and follow-up services to help reduce unnecessary hospitalization and promote continuity of care.
• Maintain professionalism, confidentiality, and sound clinical judgment in fast-paced and high-risk environments.

Community Health Navigator at Gellert Health (2020-01 – 2023-01)

• Assisted individuals in navigating complex healthcare and community service systems.
• Connected clients with medical, behavioral health, social service, and community resources.
• Advocated for client needs and helped identify and reduce barriers to care.
• Coordinated appointments, referrals, and follow-up services.
• Communicated effectively with clients, providers, and community organizations.
• Maintained accurate documentation while handling sensitive and confidential information.

Case Manager at National Council on Alcoholism and Drug Dependence (2015-05 – 2019-09)

• Managed a caseload of individuals residing in supportive housing programs.
• Provided behavioral health support, counseling, goal-setting, and resource coordination.
• Assisted clients in developing life skills and working toward greater stability and independence.
• Monitored client progress and identified barriers to treatment, housing, employment, and recovery.
• Utilized motivational interviewing and harm reduction principles to support client-centered goals.
• Collaborated with multidisciplinary teams and community agencies to coordinate services.
• Maintained detailed case notes and documentation regarding client progress and services.

Associate of Applied Science in Health Information Systems – Paradise Valley Community College

Bachelors in Of arts and sciences – The Ohio State University (1994-09 – 2000-05)