Sarah Addorisio

Business Operations Manager | Operations Strategy & Execution

Mission-Driven Operations Leader | Scaling Systems | Cross-Functional Impact

Dynamic operations and strategy leader with over 10 years of experience designing and scaling complex operational systems in fast-paced, high-growth environments. Passionate about building operational foundations that expand access, improve quality, and enable teams to deliver meaningful outcomes at scale.

Proven ability to lead 0-1 initiatives, translate data into actionable strategy, and partner cross-functionally to drive efficiency, growth, and business impact.

Operational excellence is achieved at the intersection of people, process, and data. I bring calm clarity to ambiguity, exercise sound judgment, and design systems that empower teams to perform at their best while delivering measurable, sustainable impact.

PROFESSIONAL EXPERIENCE

COMCAST BUSINESS – Manchester, NH 2024 - 2025

Supervisor, Business Operations

Operated as a strategic thought partner to Operations, Sales, and Enablement leaders, leading high-impact initiatives to improve efficiency, quality, and revenue realization across national operations

• Designed and scaled end-to-end operational workflows supporting complex, high-volume transactions, enabling teams to execute with greater speed, accuracy, and confidence
• Launched and championed new cross-functional operational frameworks that reduced error and rejection rates by ~10% through root-cause analysis, standardized processes, and proactive quality controls
• Architected the first standardized and scalable reporting and performance frameworks, delivering real-time visibility into throughput, bottlenecks, and team productivity
• Translated operational insights into actionable recommendations, shaping priorities and driving alignment across teams
• Created and facilitated training and enablement programs to improve onboarding effectiveness and execution consistency
• Coached and developed a high-performing team of 14 FTEs that supported ~1200 transactions per month, delivering structured feedback and mentorship to create a pipeline of future leaders

Key Impacts: $1.45M in recurring revenue processed | Recognized as 2025 Q1 MVP – Northeast Division Champion

COMCAST BUSINESS – Manchester, NH 2015- 2024

Supervisor, Work Order Management

Owned large-scale operational strategy and execution for national business operations, balancing day-to-day performance with long-term systems design in a rapidly evolving environment, often through ambiguity during organizational transitions

• Orchestrated cross-functional initiatives to redesign workflows and eliminate failure points, delivering $300K+ in monthly cost savings
• Directed enterprise-wide system and process migrations achieving 100% data integrity and reducing processing time by 30%
• Constructed and implemented operational analytics frameworks to assess performance, prioritize roadmaps, and inform leadership decision-making, building clarity where structure didn’t yet exist
• Acted as a trusted advisor to senior leaders, translating complex operational challenges into clear, executable plans
• Built and managed distributed teams from the ground up through growth, reorganization, and change while maintaining service quality and team engagement
• Directly supervised a team of 12 FTEs who supported ~2800 transactions per month

Key Impacts: Improved operational efficiency, reduced rework, and accelerated time-to-value | Numerous leadership recognitions for operational excellence and people leadership

SARAH ADDORISIO addorisiosarah@gmail.com

EARLIER ROLES

COMCAST - Manchester, NH 2003-2015

Business Operations Coordinator | Sales Support | Customer Experience

Promoted through five progressive roles over 12 years demonstrating sustained performance and leadership growth while building a strong foundation in service delivery, process improvement, and cross-functional collaboration.

SELECTED OPERATIONAL INITIATIVES & RESULTS

Process Optimization: Increased throughput and speed to revenue by reducing unnecessary order rejections by 43% across 5 operational regions, positively impacting thousands of transactions and installations monthly

Quality Assurance: Instituted a proactive quality-control framework that prevented repeat failures, improved customer communication, and saved $360K+ in annualized costs

Workflow Efficiency: Eliminated operational bottlenecks by redesigning ownership models and stakeholder workflows, enabling same-day resolution with fewer resources

Change Management: Guided a national operational reorganization introducing dedicated project management and scheduling, reducing downstream failures by 30% and improving customer experience