Professional Experience Only Includes Service Industry.
Benihana – [Columbus, OH]
Server | [January 2024] – [Current]
- Delivered exceptional, friendly, and fast service to ensure a high-quality dining experience in a popular teppanyaki-style restaurant.
- Assisted with seating arrangements, explained the menu, and took orders while maintaining knowledge of all menu items and preparation methods.
- Collaborated with chefs to ensure special requests and dietary restrictions were met.
- Handled payments efficiently, processed transactions, and provided change and receipts to customers.
- Supported team members in maintaining a clean and organized dining environment, complying with health and safety regulations.
O'Charley's – [Reynoldsburg, OH]
Server | [May 2007] – [April 2010]
- Greeted and seated guests, provided menu recommendations, and ensured each guest had a positive dining experience.
- Managed multiple tables and orders during peak hours while maintaining excellent attention to detail.
- Upsold specials, beverages, and desserts, increasing average sales per table.
- Addressed customer feedback and resolved complaints professionally and courteously.
- Trained new servers on restaurant policies, food preparation, and best practices for providing excellent customer service.
Papa Joes Draft House – [Newark, OH]
Server/Cocktail Waitress | [May 2004] – [April 2007]
- Provided fast and efficient drink service to bar patrons in a lively, high-traffic draft house setting.
- Memorized a diverse drink menu, making personalized recommendations based on customer preferences.
- Worked closely with bartenders and the kitchen team to ensure timely delivery of orders, maximizing customer satisfaction.
- Effectively managed high volumes of customers during busy hours while maintaining a friendly and approachable demeanor.
- Assisted in creating a welcoming atmosphere for patrons by ensuring cleanliness, providing prompt service, and managing crowd flow.
Bob Evans – [Heath, OH]
Server | [August 2002] – [May 2004]
- Offered friendly and attentive service in a family-style dining environment, ensuring guests felt welcome and comfortable.
- Took accurate orders, communicated them to the kitchen, and ensured timely food delivery to tables.
- Provided personalized recommendations based on customers' preferences and dietary needs.
- Handled large groups and special occasions with efficiency, ensuring smooth service and satisfaction.
- Regularly performed opening and closing duties, including restocking, cleaning, and setting up dining areas for the next shift.
