Sarah Lyford

I have over 10 years of experience in franchising and supporting franchisees. I am skilled at balancing the needs of the corporate office, franchisees, and vendors to ensuring that all parties remain aligned and supported.

I am passionate about helping franchisees succeed through clear communication, effective training, and ongoing support.

August 2012 to July 2023 Fas-Tes Franchise Systems, LLC (Fastest Labs)

Director of Franchise Support (January 2021 to July 2023)

• Organized new franchisee vendor setup
• Provided daily support to franchisees
• Trained franchisees to perform drug and alcohol collections following the DOT guidelines
• Monitored support tickets, group chats, message boards and forums
• Facilitated monthly meetings for Peer Performance Groups
• Planned, organized, and attended in-person meetings for Peer Performance Groups
• Assisted with annual Franchise Disclosure Document renewal
• Maintained Home Office relationships with vendors
• Oversaw payment issues between vendors and franchisees
• Reconciled monthly royalty payments
• Input all royalty, SaaS, and miscellaneous bank drafts via NACHA file and manual entry

Franchise Project Coordinator (March 2016 to January 2021)

• Coordinated and planned all aspects of annual conference and awards gala
• Researched, organized, and implemented all special projects
• Coordinated new franchisee training week
• Planned new employee orientation
• Provided daily support to franchisee

Clinic Manager (August 2012 to March 2016)

• Managed daily operation of the clinic
• Insured all specimen collections followed proper DOT Drug and Alcohol procedures
• Monitored testing supplies and inventory
• Managed potential customer inquiries and followed up on all new leads
• Monitored emails and phone calls
• Entered all sales in QuickBooks
• Reconciled AR/AP payments

June 1999

Wayland Baptist University – San Antonio, TX

Bachelor of Science: Business Administration