Sarah Reaves

Dependable and highly experienced Casino professional with over 7 years of success in gaming floor operations, guest relations, and financial auditing. Proven track record in cash handling, variance reconciliation, team supervision, and maintaining strict compliance with state gaming regulations. Expert at delivering exceptional customer service in high-volume resort and gaming environments.

Casino Attendant / Night Auditor / Front Desk Agent - The Big Horn Resort - Billings, MT

(2025-06)

• Manage night audit procedures, balancing daily casino and resort transactions with high accuracy.
• Deliver top-tier customer service to gaming patrons, resolving player disputes and answering inquiries promptly.
• Oversee cash drawers, perform machine payouts, and ensure compliance with all internal controls.
• Balance front desk checking systems, coordinating guest registration and accommodation requests.

Server - Big Sky Thai - Livingston, MT

(2022 - 2024)

• Provided fast, friendly, and accurate table service in a high-volume restaurant environment.
• Managed daily cash and credit card transactions, accurately balancing a personal cash till at shift end.
• Collaborated with kitchen staff to guarantee guest satisfaction and accommodate special requests.

Personal Assistant / Chef - William Spannring (City Commissioner) - Livingston, MT

(2023 - 2024)

• Organized daily schedules, managed communications, and coordinated complex household logistics.
• Sourced high-quality ingredients and prepared customized meals tailored to dietary requirements.
• Maintained absolute confidentiality and professionalism regarding sensitive administrative matters.

Casino Supervisor - Jack Rabbit Red's Casino - Hardin, MT – Permanently Closed

(2021 - 2023)

• Supervised floor runners and casino attendants, ensuring optimal operational flow and floor coverage.
• Reconciled large cash vaults, filled payouts, and audited shift reports to prevent financial discrepancies.
• Enforced strict adherence to state gaming regulations, safety protocols, and responsible gaming mandates.

Casino Floor Runner - The Crown Room Casino - Livingston, MT

(2018 - 2024)

• Provided attentive floor service to patrons, processing jackpots and verifying machine payouts.
• Handled high volumes of cash and vouchers accurately while keeping floor areas clean and secure.
• Cultivated repeat business by building strong, positive rapport with local players.

Casino Attendant / Server - The Yellowstone Truck Stop - Livingston, MT

(2018 - 2020)

• Managed multi-table dining sections under fast-paced transit hub conditions.
• Maintained flawless hygiene and food safety standards across all serving areas.

Master of Science - Non-Profit Business Leadership and Management - Liberty University (2028)

Bachelor of Science - Business - Marylhurst University (2000 - 2008)