Simon Johnson

Professional and reliable Front Desk Agent with extensive hospitality experience across major U.S. hotel brands. Skilled in guest relations, reservations, check-in/check-out, and delivering exceptional customer service in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with a proven record of maintaining guest satisfaction and smooth hotel operations. Currently seeking a full-time front desk or hospitality position with growth opportunities.

Night Auditor / Front Desk Agent - Hampton Inn - Topeka, KS

(2026-01)

• Manage front desk operations during overnight shifts
• Perform guest check-in and check-out procedures
• Process reservations, room assignments, and guest requests
• Complete nightly audit reports and reconcile daily financial transactions
• Handle payments, billing and cash management
• Provide exceptional customer service and resolve guest concerns
• Maintain hotel security and brand standards during overnight hours

Front Desk Agent - Extended Stay America - Philadelphia, PA

(2026-01 - 2026-12)

• Manage daily front desk operations, check-in and check-out
• Handle reservations, walk-ins and online bookings
• Provide excellent guest service and resolve concerns promptly
• Process payments, cash handling and billing
• Coordinate with housekeeping and maintenance teams
• Maintain brand standards and professional lobby environment

Front Desk Agent - Multiple Hotel Brands - Philadelphia, PA

(2024-01 - 2025-12)

Provided front desk and guest service support for major hotel brands including: Home2 Suites by Hilton • Marriott (Wurzak Hotel Group) • Element by Westin • IHG Hotels & Resorts • Sigma Hospitality • Holiday Inn Express • Wyndham • Days Inn

• Welcomed guests and ensured smooth check-in/check-out
• Managed reservations and room assignments
• Assisted guests with requests, issues and information
• Worked in high-volume, fast-paced environments
• Maintained professional hospitality standards
• Supported team operations and guest satisfaction

Rideshare Driver - Uber & Lyft - Philadelphia

(2016-01 - 2023-12)

• Delivered professional customer service and safe transportation
• Maintained high client ratings and reliability

Event Management & Marketing CEO - Multi Media Services - Pakistan

(2010-01 - 2012-12)

• Event coordination, customer service, and marketing
• Weddings, corporate events, and large functions

Master of Business Administration (Executive) - Excelsior College of Information Technology (2002-01 - 2002-12)

Bachelor of Commerce - University of Punjab (1990-01 - 1990-12)