Sarah S.

Healthcare compliance and operations professional with 15+ years of experience across healthcare organizations, FQHCs, hospitals, home healthcare, regulatory compliance, quality improvement, grant management, and healthcare technology. Experienced in CMS and Medicare/Medicaid requirements, HIPAA, compliance monitoring, risk mitigation, corrective actions, audit readiness, policy development, regulatory research, and performance improvement. Proven ability to manage complex projects, analyze operational requirements, develop recommendations, and collaborate with clinical, executive, regulatory, and community stakeholders.

Policy Manager - MOVEMENT STRATEGY CENTER

(2024-08 - 2026-05)

• Led healthcare policy, regulatory compliance, and operational initiatives focused on healthcare access, health equity, and organizational effectiveness.
• Managed public and private grant compliance, including narrative and financial reporting, outcomes tracking, documentation, deliverables, and renewal strategy.
• Conducted regulatory and policy research and translated requirements into practical guidance, recommendations, and organizational strategies.
• Developed program metrics, logic models, SOPs, policy materials, and compliance documentation aligned with regulatory and funder requirements.
• Monitored compliance with IRS and federal lobbying requirements, including activity tracking, expenditure reporting, and internal compliance education.
• Coordinated corrective actions, stakeholder communications, reporting, and audit-readiness activities across multiple partners.
• Managed multiple projects, deadlines, and cross-functional initiatives while preparing reports, briefings, presentations, and strategic recommendations.

Organizing Manager - MOVEMENT STRATEGY CENTER

(2023-08 - 2024-08)

Senior Community Organizer - MOVEMENT STRATEGY CENTER

(2022-08 - 2023-08)

Senior Account Manager for Southwest Region - HEALTHCHANNELS

(2019-05 - 2021-08)

Managed healthcare operations and client relationships across hospitals, healthcare systems, FQHCs, emergency departments, inpatient units, outpatient clinics, and specialty practices across five states.

• Directed teams of 500+ healthcare personnel and 25+ managers, overseeing training, performance, quality, staffing, and operational requirements.
• Monitored compliance with CMS, Medicare/Medicaid, HIPAA, and Joint Commission standards and addressed compliance issues through corrective actions and continuous improvement initiatives.
• Supported utilization management, clinical documentation improvement, quality control, reimbursement optimization, and regulatory initiatives across healthcare clients.
• Led project implementations involving risk management, organizational readiness, governance, change control, escalation, process improvement, and performance monitoring.
• Delivered training, competency assessments, technology demonstrations, and workflow education to healthcare personnel and executive stakeholders.
• Prepared and presented reports, KPIs, operational findings, and recommendations to executive leadership and client stakeholders.
• Supported EHR and healthcare technology implementations, go-lives, workflow optimization, and clinical documentation initiatives.

Nationwide Traveling Project Manager - HEALTHCHANNELS

(2018-05 - 2019-05)

Regional Trainer - HEALTHCHANNELS

(2011-05 - 2018-05)

Medical Scribe - HEALTHCHANNELS

(2009-05 - 2011-05)

Home Healthcare Aide - HUMANA

(2017-04 - 2022-04)

• Supported home healthcare operations while following CMS, Medicare/Medicaid, HIPAA, utilization management, infection-control, and quality requirements.
• Worked with interdisciplinary care teams to coordinate patient care from admission through discharge and communicate patient needs to healthcare personnel.
• Supported quality assurance and performance improvement through patient tracking, data collection, outcome monitoring, and identification of improvement opportunities.
• Maintained accurate clinical documentation and monitored changes in patient condition and care needs.
• Received training in healthcare fraud, waste, and abuse (FWA) requirements and compliance practices.
• Worked independently across assigned service areas while managing patient schedules, documentation, travel, and competing priorities.

Interpreter and Translator - LANGUAGELINE SOLUTIONS

(2017-04)

• Provide professional interpretation for patients, caregivers, physicians, nurses, hospitals, and medical providers throughout Texas and nationwide.
• Facilitate communication during medical consultations, treatment discussions, informed consent, discharge instructions, and medication-related conversations.
• Adapt communication to differences in language, culture, health literacy, age, and communication abilities.
• Maintain confidentiality and HIPAA compliance when handling sensitive patient information.
• Independently manage changing assignments, schedules, locations, and competing priorities across a broad geographic service area.

Bachelor of Science - Interdisciplinary Studies - UNIVERSITY OF HOUSTON-DOWNTOWN (2015)

Course - Grant Writing - NEW MEXICO STATE UNIVERSITY (2026)

Certification - Diversity, Equity, Inclusion in the Workplace - UNIVERSITY OF SOUTH FLORIDA (2021)