Sarah Tiger

Dedicated Customer Support Representative with over 10 years of experience delivering high-quality technical and banking support via phone. Proven ability to resolve complex inquiries efficiently while maintaining exceptional service standards. Skilled at multitasking across multiple systems, handling sensitive customer data with accuracy, and adapting quickly to remote work environments. Seeking to leverage strong communication, research, and problem-solving skills in a customer-focused role.

Universal Customer Service Representative - Westamerica Bank - Fairfield, CA

(2015-11 - 2026-01)

• Delivered exceptional over-the-phone customer service by assisting clients with banking needs, account inquiries, and technical support while consistently maintaining high satisfaction standards.
• Efficiently managed multiple computer systems and applications simultaneously to update customer records, process transactions, and complete service requests with accuracy and speed.
• Performed routine password resets for online banking accounts and guided customers through secure authentication procedures.
• Ordered replacement debit cards and accurately processed loan payments, ensuring timely completion of customer requests.
• Filed fraud claims and resolved account disputes with professionalism, empathy, and attention to detail, helping restore customer confidence.
• Successfully adapted to remote work requirements, maintaining clear communication and consistent service quality while working independently from home.

High School Diploma - General Education - Sem Yeto High School (2003-05)