Sarah Whatley

Patient-focused and detail-oriented healthcare professional with front-desk, scheduling, and administrative experience. Skilled in EMR systems, phone/email communication, and confidential records management. Strong background in both clinical support and customer service, ensuring a welcoming environment and smooth office operations.

Office Associate

Arroyo Village – Denver, CO | Jun 2023 – Aug 2025

• Answered and directed phone inquiries, handled email correspondence, and maintained visitor logs.
• Updated client records and ensured confidentiality of sensitive information.
• Troubleshot office software issues and processed high volumes of documentation.
• Balanced multiple administrative priorities to support daily operations.

• Assisted clients with applications, benefits, and referrals while maintaining confidentiality.
• Coordinated front-office support, collected intake data, and ensured accurate records.
• Provided empathetic customer service in a high-stress environment. 

Denver Health, VA Eastern Colorado, Colorado Dept. of Public Health, Denver Public Schools | 2020 – 2022

• Processed patient check-ins using Epic EMR and scheduled appointments.
• Monitored and documented patient information accurately in digital systems.
• Assisted with infection control protocols and maintained a safe environment.
• Supported front-desk operations including patient flow, record-keeping, and communication with providers

• Certified Nurse Assistant (CNA) – MGA, Denver, CO (2020)
• Medical Assistant Training – Med-Cert Training Center, Akron, OH (2020)
• Entrepreneurial Studies, Business – Rocky Mountain MicroFinance Institute, Denver, CO (2014)