Sarah Zabel

Medical Billing & Coding Specialist with a Medical Billing & Coding Certificate and training in ICD-10, CPT coding, insurance verification, patient billing, claims submission, EHR, and medical documentation. Prepared to support Medical Receptionist, Medical Front Desk, Patient Access Representative, and Revenue Cycle Specialist functions through accurate records, communication, problem solving, and detail-focused administrative service.

Warehouse Associate at Amazon (2006-06 – 2007-06)

• Managed product staging between receiving, storage, and shipping locations to support efficient material flow.
• Prepared merchandise for shipment by systematically picking, packing, and labeling customer orders.
• Used handheld scanners and warehouse equipment to track inventory movement, verify product information, and support efficient order fulfillment and inventory management processes.
• Followed warehouse procedures, safety standards, and quality-control processes to ensure inventory accuracy, order completeness, and compliance with operational requirements.

Customer Agent at Upstream Call Center (2004-06 – 2005-06)

• Assisted customers by handling inbound and outbound calls, verifying account information, documenting interactions, and resolving service inquiries in a professional and timely manner.
• Communicated effectively with customers to resolve concerns, coordinate with appropriate departments, and maintain accurate customer records while following company procedures.
• Reviewed customer accounts and provided information about products, services, upgrades, and support options.
• Used computer systems and multiple software applications to enter customer information, update account records, and process service requests with a high level of accuracy.

Certificate in Medical Billing and Coding – Miller-Motte College (2023-06 – 2024-02)