Sarell Mickens
Seasonal Customer Service Representative
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About
Dedicated and customer-focused professional with 10+ years of experience in customer service, data entry, logistics, and administrative support. Strong background assisting customers, resolving concerns, navigating multiple systems, and maintaining accurate records. Skilled in communication, problem-solving, and providing professional service in fast-paced environments. Seeking a customer service role where I can contribute strong interpersonal and organizational skills.
Experience
Seasonal Customer Service Representative - Internal Revenue Service (IRS) - Memphis, TN
(2025-10)
- Assisted taxpayers by phone with questions regarding tax accounts and information.
- Researched and reviewed customer records using multiple systems including IDRS, Salesforce, and AMS.
- Provided accurate information and solutions to resolve customer concerns.
- Maintained detailed and accurate account notes for each customer interaction.
- Demonstrated professionalism and confidentiality while handling sensitive information.
Warehouse Associate - Reliance Wholesale, Inc. - Memphis, TN
(2022-05 - 2025-08)
- Maintained accuracy while processing orders and shipment information.
- Coordinated shipping and tracking through FedEx and UPS systems.
- Managed inventory and resolved discrepancies through cycle counting.
- Demonstrated reliability and attention to detail in a fast-paced environment.
Production Operator - FedEx Office - Memphis, TN
(2021-10 - 2022-05)
- Delivered excellent customer service by assisting customers with print and graphic orders.
- Addressed customer needs while ensuring timely and accurate order completion.
- Operated equipment and maintained quality standards in a high-volume environment.
Specimen Processor I - IDEXX Laboratories - Memphis, TN
(2019-10 - 2021-10)
- Maintained accurate data entry and record tracking.
- Processed information with strong attention to detail and accuracy.
- Worked efficiently to meet deadlines and quality expectations.
Production Technician II - AmerisourceBergen Corporation - Memphis, TN
(2015-11 - 2019-08)
- Maintained accuracy while processing materials and documentation.
- Collaborated with team members to meet daily goals and productivity standards.
Education
High School Diploma - Trezevant High School (2006)
