Sau Fuakilau

Versatile Property Manager with a proven track record at Baco Properties / Security Public Storage, excelling in operational efficiency and customer service. Mastered security monitoring and complaint resolution, enhancing tenant satisfaction and safety. Demonstrated leadership by mentoring new hires, significantly improving team performance.

Skilled in CRM software and adept at driving sales proficiency through expert lease administration. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales.

Dedicated to customer loyalty and satisfaction.

Property Manager - Baco Properties / Security Public Storage - Gaithersburg, MD

(2015-11)

• Conducted regular safety inspections of facilities and equipment.
• Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Implemented security measures including CCTV monitoring systems and access control systems at the facility.
• Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
• Organized, delegated and monitored daily operations of self-storage facility.
• Participated in industry events such as trade shows and conferences in order to network with other professionals in the field.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
• Delegated work to staff, setting priorities and goals.
• Trained new hires on proper safety protocols and operational procedures within the facility.
• Provided excellent customer service while managing multiple tasks simultaneously.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer complaints promptly and professionally.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Master of Arts - Business Management And Theological Studies - Asia Pacific Theological Seminary