Ma Savannah Oloi

Communicated, motivated and interacted with multiple levels, groups and organizations to ensure seamless information flow and timely, oriented professionals with experience coordinating and supporting daily operational and administrative functions to excel in an Office/Administrative Assistance role. Strong work ethic, professional demeanor, and great initiative. Proficient at quick learning new procedures and taking ownership of diverse projects..

Advanced Medical Support Assistant (GS-Level 6) at Seattle VA (2024-10 – 2025-04) Rehired

• Worked directly with Veterans both in person and over the phone.
• Assisted Veterans with scheduling/coordinating appointments using advanced clinic access principles.
• Provided administrative duties by collecting and updating demographics and insurance information.
• Provided efficient and effective communication skills with patients.
• Provide training on VISTA and CPRS packages
• Enters electronic work requests for the repair of medical equipment
• Provides optimum customer service to each patient
• Ensuring accurate and timely scheduling of appointments
• Provides direction, training and information concerning a wide variety of questions and situations
• Coordinates efforts in training new practitioners and assisting existing staff
• Resolves daily workplace issues and maintains efficient workflow
• Proficient in GUI, VSE, VETLINK, ICB and VETEXT

Patient Access Specialist at Virginia Mason Franciscan Health Administration (Call Center) (2022-02 – 2022-04)

• Worked directly with the call center for VMFH.
• Assisted patients with scheduling appointments using advanced scheduling programs/softwares.
• Delivered administrative duties such as organizing and sorting provider mail, faxing out documents, assisting patients by noting in patient charts to communicate with their doctors, maintaining an organized work space, sorted through patient charts. Provide direction and help to fellow co workers, and expressed professional manner everyday in the office.
• Answered phone calls and reviewed voicemails and communicated these voicemails with providers and ensured patients messages were shared with their doctors.
• Updated insurance policies and uploaded insurance cards on the daily basis
• Checked patients in and checked patients out of their scheduled appointments.
• Monitored incoming and outgoing faxes within clinics with VMFH as well as outside clinics with mutual patients.
• Objectively charted professional notes in patient records to ensure proper communication with providers and in a timely manner.
• Proficient with all technical devices and offered efficient abilities to learn new material, software, and different applications within the scope of an MA.

Administrative Assistant at Tacoma Medical Consultant Network (MCN) Administration (2021-01 – 2021-07)

• Provided administrative duties as a front desk assistant for this consultant group.
• Answered phone calls and communicated with clients in regards to their scheduled appointments.
• Checked in and checked out patients from their scheduled appointments.
• Monitored all incoming and outgoing faxes.
• Delivered mail and sorted provider mail and placed them in appropriate mailboxes.
• Sorted clients medical records and ensured important charts and notes were available for the provider upon scheduled appointment day and time.
• Sorted clients medical records thoroughly and in a detailed yet efficient manner.
• Overlooked Puyallup and Olympia locations as well.
• Commuted to Puyallup and Olympia every other week for clients in those areas.
• Uploaded dictations from dictaphones and ensured appropriate labels were attached and files were sorted accordingly.
• Bridge communications for outside clinics, therapies, and hospitals associated with Tacoma MCN, provided answers within my scope as an administrative assistant.
• Maintained cleanliness and sterile examination rooms.

Advanced Medical Support Assistant (GS-6) at Seattle VA (2019-08 – 2020-10)

• Worked directly with Veterans both in person and over the phone.
• Assisted Veterans with scheduling/coordinating appointments using advanced clinic access principles.
• Provided administrative duties by collecting and updating demographics and insurance information.
• Provided efficient and effective communication skills with patients.
• Provide training on VISTA and CPRS packages
• Enters electronic work requests for the repair of medical equipment
• Provides optimum customer service to each patient
• Ensuring accurate and timely scheduling of appointments
• Provides direction, training and information concerning a wide variety of questions and situations
• Coordinates efforts in training new practitioners and assisting existing staff
• Resolves daily workplace issues and maintains efficient workflow
• Proficient in GUI, VSE, VETLINK, ICB and VETEXT

Peer Mentor of Diversity and Equity Center at South Puget Sound Community College (2016 – 2018)

• Interacted with a diverse group of students, faculty, staff, and other areas of the college to provide support about resources to enhance knowledge on diversity and equity.
• Assisted fellow students with any needs regarding resources on/off campus.
• Coordinated and planned student-centered workshops and events
• Created multiple programs and workshops that centered student success and make college navigation more efficient,
• Kept tracked of student grades and created education plans to ensure their college success
• Responsible for maintaining schedule for student workers and staff
• Answer the departmental phones and distribute messages to the appropriate personnel when required

Waitress at Patriots Landing (2015 – 2015)

• Served meals to the elderly and veterans who served in the military.
• Provide efficient customer service to ensure a comfortable environment during meals.
• Responsible for maintaining cleanliness to assigned sections inside the kitchen.
• Assisted Retirement Home residents with questions in needs around the facility.

Student in Medical Assisting Program – UEI College (2026)

– South Puget Sound Community College (2015 – 2018)

– Steilacoom High School (2015 – 2015)