Savannah Shepherd

I'm a dependable and hardworking professional with a background in customer service, banking, and administrative work. I'm comfortable handling sensitive information, staying organized, and managing a high volume of tasks while maintaining accuracy. I take pride in being detail-oriented, communicating clearly, and solving problems as they come up. I'm looking for a remote role where I can contribute, stay productive, and be a reliable support to the team.

Loan Servicing Representative at Citizens First Bank (2025-05 – 2025-08)

• Reviewed loan and insurance documentation for accuracy and completeness.
• Processed escrow insurance disbursements to insurance companies.
• Maintained confidentiality and accurately processed sensitive customer records.
• Researched and resolved customer inquiries in accordance with company policies.

Personal Banker at Citizens First Bank (2024-02 – 2025-05)

• Opened and maintained customer accounts while ensuring compliance with banking regulations.
• Reviewed and resolved account issues with attention to detail.
• Built strong customer relationships through professional communication and problem-solving.

Teller at Citizens First Bank (2023-06 – 2024-02)

• Processed high-volume transactions with speed and accuracy.
• Verified customer information and identified discrepancies when needed.
• Balanced cash drawers and followed security and compliance procedures.

Customer Service Staff at Publix Super Market (2022-09 – 2023-06)

• Processed financial services and customer purchases accurately.
• Resolved customer concerns while maintaining a high level of professionalism.
• Assisted with coordinating daily operations and supported team members in a fast-paced environment.

Cashier at Publix Super Market (2021-06 – 2022-09)

• Processed customer purchases accurately and efficiently.
• Maintained excellent customer service while managing a high transaction volume.

Some college – College of Central Florida

Diploma - Forest High School