Schuyler Condon

Customer-focused professional with a background in retail, live-event operations, and ongoing coursework toward a Bachelor's degree in Cybersecurity. CompTIA A+ certified with hands-on experience from a completed DATACOM Service Desk job simulation. Skilled at troubleshooting under pressure, communicating technical information clearly to non-technical audiences, and staying composed and courteous during high-volume, fast-paced interactions.

Seeking an IT Service Desk role where strong customer service instincts and growing technical knowledge can support end users and keep operations running smoothly.

Flash Pass Team Member at Six Flags St. Louis (2022-03 – 2022-07)

• Managed guest access at high-traffic ride entrances during peak summer attendance by verifying passes against ride-specific criteria, sustaining a smooth, low-wait guest flow through the busiest hours of the day.
• Resolved on-the-spot technical issues with the Flash Pass app by walking guests through setup and troubleshooting, reducing frustration and repeat complaints during high-volume periods.
• Diffused guest pushback over policy exceptions by explaining eligibility requirements clearly and calmly, protecting park policy while keeping guest interactions positive.
• Sustained accuracy and guest service quality across ten-hour outdoor shifts in extreme summer heat with minimal breaks, demonstrating reliability under demanding physical conditions.

Stockroom Associate at JCPenney (2019-05 – 2019-07)

• Coordinated with a small team to unload, sort, and restock incoming merchandise shipments, keeping the sales floor fully stocked and ready ahead of each business day.
• Broke down daily inventory goals into individual tasks under tight turnaround windows, consistently meeting deadlines without sacrificing accuracy.
• Audited sales floor signage against current pricing and promotions, correcting mismatches to prevent customer billing errors and checkout disputes.

Shoe Sales Associate at JCPenney (2018-05 – 2018-10)

• Organized and maintained the shoe department by sorting merchandise by size and color, making it easier for customers to browse and find what they needed.
• Identified customer needs through direct conversation and recommended complementary products, increasing the value of each sale.
• Promoted store credit card enrollment during checkout by framing the offer around genuine customer benefit, balancing sales targets with transparent, low-pressure guidance.

Bachelor of Science in Cybersecurity – Western Governors University (2025-02)

Bachelor of Science in Cybersecurity – University of Missouri – St. Louis (2022-08 – 2024-12)

Associate of Arts – East Central College (2018-08 – 2020-05)

High School Diploma – Northwest High School (2014-08 – 2018-05)