Service Delivery Manager
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I have over 25 years in the IT industry serving clients, improving process efficiencies and bringing exceptional service delivery to all my clients!
Worked at IBM from 2000-2015 in a number of roles from help desk technician, ITSM process owner and service delivery manager for large clients like Cigna Healthcare and Sysco Foods!
Worked at CGI from 2015-2022 as a service delivery manager and cross-functional.
Worked at SaaS company Homecare Homebase as a level 3 technical engineer manager.
ITIL v4 certified and associates degre in business administration.
