Sean p Walsh

• Hardware Troubleshooting 
• Software Installation & Support
• Network Configuration & Troubleshooting
• Operating Systems: Windows, Mac OS, Linux
• Active Directory Management
• Remote Support Tools: TeamViewer, Remote Desktop, LogMeIn
• Office 365 Administration
• Help Desk Ticketing Systems: ServiceNow, JIRA, Operation Hero
• Antivirus and Security Software: Sophos
• Mobile Device Management (MDM)
• Cloud Services: AWS, Azure
• VPN Configuration
• VoIP Systems
• Backup and Recovery Solutions
• Overseeing the help desk day-to-day operations 
• Over saw the Technology Dept. staff for 5 months when we did not have an director

04/2023 – Present Assabet Valley High School - Marlborough, MA

• Technology Support Technician
• Hardware Troubleshooting 
• Software Installation & Support
• Network Configuration & Troubleshooting
• Operating Systems: Windows, Mac OS, Linux
• Active Directory Management
• Remote Support Tools: TeamViewer, Remote Desktop, LogMeIn
• Office 365 Administration
• Help Desk Ticketing Systems: ServiceNow, JIRA, Operation Hero
• Antivirus and Security Software: Sophos
• Mobile Device Management (MDM)
• Cloud Services: AWS, Azure
• VPN Configuration
• VoIP Systems
• Backup and Recovery Solutions
• Overseeing the help desk day-to-day operations 
• Over saw the Technology Dept. staff for 5 months when we did not have an director

• Paraprofessional
• Student Support
• 1:1 with Students 
• Ordering
• Providing Teacher Support 

• IT Logistic Coordinator 
• Ordering/Shipping 
• Inventory organization for equipment 
• Vendor Contact 
• Supporting the Help Desk 

• Stocker 
• Stocking Shelves and building side sack 
• Answering questions about the products
• Making keys
• Inventory on tools and hardware departments 

• Stocker/Merchandiser;
• Stocking Shelves and building displays;
• Properly rotate stock;
• Backroom inventory organization; and
• Identify and communicate any store problems with the Manager.

Assabet Valley Vocational High School, Marlborough, Massachusetts

Graduated from Electrical Wiring Program - 2015

Coursework included:

• Learning to install electrical equipment for light, heat, and power, Students learned various residential, commercial, and industrial wiring methods and techniques according to the Massachusetts Electrical Code. 
• Learning to read wiring diagrams and layout
• Learning safety and hazardous conditions through OSHA Training

General Studies September – Graduated