Selali Dovia

Versatile, analytical, and highly driven Geography and Economics graduate offering a solid foundation in customer service excellence, retail management, corporate administration, data management, and socioeconomic research. Experienced in managing front-facing operations, optimizing inventory and sales performance, resolving client inquiries, maintaining accurate digital records, and synthesizing qualitative/quantitative data into actionable insights. Adaptable and proactive with strong communication and problem-solving skills, eager to drive tangible value across entry-level roles in business operations, data administration, client relations, consulting, education, or project management.

Store Supervisor & Customer Service Lead - Convenience Retail / Independent Store - Accra, Ghana

(2021-01)

• Supervise daily store operations, overseeing customer service standards, point-of-sale (POS) transactions, and cash reconciliation, often operating the shop independently.
• Conduct ongoing sales analysis, tracking turnover trends, identifying best and worst performing stock, and adjusting restocking decisions to minimize shrinkage and ensure optimal shelf availability.
• Deliver prompt and professional customer assistance, managing client inquiries and feedback to drive repeat patronage and customer loyalty.
• Manage stock intake and inventory replenishment, tracking turnover trends to minimize shrinkage and ensure optimal shelf availability.

Front Desk Attendant (Internship) - Valupaedia (Sync Consult) - East Airport, Ghana

(2025-04 - 2025-06)

• Managed front-of-house corporate communications, visitor reception, and executive scheduling in a professional office environment.
• Assisted business advisory teams with documentation, client intake records, and preliminary financial and business planning research.
• Facilitated cross-departmental administrative coordination, enhancing daily workplace workflow and client communication efficiency.

Volunteer Data Entry Clerk - Church of Pentecost - Accra, Ghana

(2024-01)

Ongoing, part-time

• Enter and maintain congregant, attendance, and event records using digital spreadsheets, ensuring accuracy and consistent formatting.
• Record and reconcile financial and donation entries, cross-checking figures against source records to catch and correct discrepancies.
• Organize and update recurring data sets to support reporting and reduce retrieval time for administrative staff.

Vacation Class Teacher (Classes 1–3) - Independent / Community Vacation Classes - Ghana

Part-time, over 2 vacation periods within one year

• Taught foundational subjects, including Our World Our People, Basic Science, Mathematics, and English, to primary school pupils across two vacation class terms.
• Planned age-appropriate lessons and adapted teaching methods to support varying levels of comprehension among young learners.

Event Coordinator & Usher, Business & Economics Conference - University of Ghana Economics Students' Society (UGESS) - Cedi Conference Centre

(2023-01 - 2024-12)

• Coordinated floor logistics, VIP protocol, and registration for major corporate conference partners, including Ecobank and Binance.
• Managed speaker sessions and audience transitions, ensuring punctual, seamless scheduling across multi-hall tracks.

Research & Community Outreach Volunteer - Clean Ocean Ghana Project (COGP) - Accra, Ghana

(2023-01)

• Facilitated community outreach campaigns and environmental clean-up initiatives promoting sustainable municipal waste management.
• Conducted field data collection on marine waste patterns to support data-driven coastal conservation research and advocacy.

Volunteer, Civic Awareness & Voter Education - Liberty Choice Network - Accra, Ghana

(2023-01)

• Support the organization's civic awareness mission, encouraging citizen participation in Ghana's electoral process and promoting non-partisan, competence-based voting.

Bachelor of Arts - Geography and Economics - University of Ghana (2026-12)