Selena Reid

Housing expert for low income families facing homelessness, living within Emergency Shelters and EA programs within Massachusetts. Leading and implementing housing ops and program initiatives through HUD/DPH funded programs across various family shelter sites and/or in partnership with the Commonwealth of

Massachusetts.

Direct and Manage a team of 25 plus staff, including managers at senior level.

offering 1:1 program supervisions for all direct reports

Regional Housing Navigation Manager, Family Emergency Shelters

Community Care Alliance (CCA)-Boston, MA

Present

• Lead and implement housing navigation initiatives across CCA’s family shelter sites in partnership with the Commonwealth of

Massachusetts.

• Supervise and train a team of housing navigators, providing leadership, work direction, and performance feedback.
• Develop and oversee performance management programs to ensure goals are met and best practices are documented.
• Review and present programmatic data, ensuring compliance with program requirements and accuracy in reporting.
• Consult on complex family cases to ensure efficient resolution and effective case management.

Deputy Director of Shelter Operations and Stabilization Services

Health Equity International (HEI)-Newton, MA

April 2024 to August 2024

• Administer and oversee HEI’s homeless shelters and rapid rehousing programs, including the EA family shelter portfolio and rental assistance services.
• Develop and implement policies and procedures for two new EA shelter programs funded by the state.
• Create and apply best practices to support a new team, assisting up to 60 families.
• Ensure program compliance through effective implementation, monitoring, and enhancement of procedures.

Director of Shelter Operations and Stabilization Services

Independence House Inc.-Hyannis, MA

December 2018 to April 2024

Directed operations for emergency shelter and housing stabilization facilities, including staff management, budgeting and policy development

• Oversaw construction, repairs, and renovations from program initiation to completion.
• Ensured compliance with DPH funding requirements and provided 24-hour emergency shelter coverage.
• Worked with survivors of domestic violence and sexual assault, managing a 24/7 emergency hotline funded by the Rape Crisis Center.
• Provided trauma-informed care and facilitated successful transitions to permanent housing.
• Recruited, onboarded, and trained frontline staff; supervised program advocates – up to 26

Manager

Housing Assistance Corporation-Hyannis, MA

March 2018 to December 2019

• Supported mothers and children in the Angel House program, focusing on substance misuse rec

Bachelor's degree in business Admin and Management

Hertfordshire University

2002 to 2006

Skills

• Case Management (10+ years)
• Business Process Improvement (7 years)
• Project / Program Management (7 years)
• Operations Management (10+ years)
• Supervising experience (7 years) Budgeting Strategic planning (5 years) Operations management Time management Training & development (10+ years) Child Protective Services

Leadership (5 years) Project Management and Operational oversight (5 years)

• Business Development (5 years)
• Project Management (7 years)