Senea Arrington

Responded promptly to mental health crises such as suicide threats, psychotic episodes, and severe anxiety Perform on-scene assessments, diagnostic impressions, and treatment plans upon entry to community situations. Use de-escalation techniques to manage behavioral crises in a calm and non-threatening manner

Mobile Crisis Clinician - Affiliated Sante Group - Easton, Maryland

(2024-03)

• Responded promptly to mental health crises such as suicide threats, psychotic episodes, and severe anxiety
• Perform on-scene assessments, diagnostic impressions, and treatment plans upon entry to community situations.
• Use de-escalation techniques to manage behavioral crises in a calm and non-threatening manner
• Conduct thorough mental health assessments for self-harm, harm to others, or psychotic symptoms
• Evaluate Clients mental, emotional, and behavioral status to determine the appropriate level of care
• Develop crisis and safety plans in collaboration with the client
• Design appropriate referral recommendations using available community resources.
• Fax assessments to partnering agencies for coordination of care
• Provide local resources to clients and guidance on how to manage future crisis’s by identify triggers, coping strategies, and support networks
• Partner with police, first responders, and other community agencies when involved in crisis situations
• Complete clinical documentation in an accurate and thorough manner.
• Coordinate with other mental health professionals to provide holistic care
• Ensure clients receive ongoing mental health care by proving linkage to relevant local agencies
• Maintain detailed and timely records of crisis assessments, interventions, and referrals
• Advocate for client’s mental health needs while navigating healthcare systems
• Provide post crisis support to help clients transition to ongoing mental health care services
• Provide crisis intervention services with cultural sensitivity, ensuring care is respectful and tailored to the individual’s background

Extension Program Assistant - UMES Extension - Princess Anne, Maryland

(2023-02 - 2024-03)

• Taught the Expanded Food and Nutrition Education Program (EFNEP) adult classes and youth summer camps that focused on food resource management, food safety, diet quality, and physical activity.
• Provided referrals to people in the community experiencing food insecurity
• Educated classes on healthy eating to improve emotional and mental wellbeing
• Educated families on improving family dynamics by promoting health focused activities
• Conducted evaluation surveys and collected EFNEP program data for evaluation.
• Entered documentation in the WebNEERS (EFNEP federal evaluation system) for analysis.
• Participated in ongoing EFNEP training to enhance community nutrition education skills and knowledge.
• Empowered families by proving knowledge and skills to make well informed decisions about health and wellbeing
• Collaborated with community-based organizations in the Tri-county area of the Lower Eastern Shore of Maryland to enroll adult participants in EFNEP classes.
• Modeled cooking skills in front of classes to promote healthy cooking within families

Sales Associate - CarMax - Salisbury, Maryland

(2022-06 - 2023-02)

• Provided exceptional customer service by building rapport with customers and guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications.
• Displayed strong listening skills to understand customers’ needs to offer the right solution
• Assisted clients with determining their budget, preference, and lifestyle to provide a solution to financial and logical barriers
• Demonstrated honesty about the product, finance options and addressing customer’s best interest
• Adjusted approach methods based on various customers socioeconomic backgrounds and financial situations
• Empowered customers to help them make informed decisions about important financial investments
• Conducted vehicle condition assessments by collecting, recording, and communicating information to buyers that will be used to perform customer appraisals.
• Checked in and received vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory.
• Performed cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
• Performed various administrative duties, including, but not limited to printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
• Created service appointments and review repair order invoices for retail service work performed; ensured accuracy of documentation for billing.

Service Coordinator - Go Getters - Salisbury, Maryland

(2021-06 - 2022-05)

• Provided assessment and service coordination for long-term services and supports of community and institutional members.
• Made suggestions for change in processes resulting in the program and procedural improvements.
• Demonstrated strong innovative problem-solving and organizational abilities.
• Assisted and enhanced the advancement, monitoring, and recording of the attainment of outcomes for clients.
• Prepared reports and corrective action plans for the purpose of managing quality assurance.
• Displayed strong clinical, interpersonal, communication, assessment, and analyzing skills that led to more thorough assessments of client needs.
• Managed and adjusted schedule based on client’s needs.
• Advocated for mental health/substance abuse clients.
• Managed daily paperwork and updated treatment plans.

Management Assistant - Enterprise RAC - Pocomoke, Maryland

(2019-10 - 2021-05)

• Appointed Management Trainee and promoted to rank of Management Assistant in 2020
• Provided exceptional customer service while building rapport and creating relationships with customers
• Educated customers on car rental process to ensure customer understands the clear terms and conditions by ensuring customers understand costs, insurance, and any additional charges
• Managed unpaid balances on accounts and handled charge disputes. Made executive decisions on fleet growth.
• Maintained relationships with corporate businesses.
• Maintained accurate documentation after speaking with customers.
• Deescalated upset customers while demonstrating empathy to better understand the customers situation
• Updated return lists daily to help with future planning.
• Assist managers and other staff with procurement of necessary materials and equipment.
• Completed documentation to shop damaged vehicles.
• Collaborated with other business to gain potential business accounts.
• Effectively displayed time management skills by appropriately scheduling consumers pick up times.
• Demonstrated leadership with coaching new employees and listened to their concerns in an empathetic manner.
• Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness.

BS - Social Sciences – Sociology - University of Maryland Eastern Shore (2019-05)

BS - Social Sciences – Social Work - Salisbury University (2019-05)

MS - Social Sciences – Social Work - Salisbury University (2023-12)