Ecommerce Virtual Assistant (2024-09 – 2026-04)
- Manage daily operations of online stores across Amazon, Walmart, and Shopify
- Conduct product research using Arbisource and Cheddarlist to identify profitable and trending products
- Optimize and audit product listings, including titles, descriptions, keywords, and images
- Process and manage FBM order fulfillment using Veeqo
- Respond to customer inquiries in a timely and professional manner
- Monitor bookkeeping and create invoices using QuickBooks
- Manage customer feedback, messages, and product reviews across all online platforms
- Perform accurate data entry and maintain organized business records
- Prepare sales reports and monitor store performance metrics
- Utilize Keepa, Inventory Lab, and Google Sheets for analysis, tracking, and reporting
- Coordinate workflow between suppliers, Encore Prep, and clients
- Ensure operational accuracy and maintain smooth business processes
- Support business growth through efficient store management and performance reporting
Service Center OIC at OPPO Manila & Fairview (2023-11 – 2024-08)
- Assist VIP clients with flagship mobile units and provide high-quality customer support
- Coordinate the shipment of defective mobile spare parts to the warehouse
- Support customer service staff and technicians with client concerns and escalations
- Handle irate customers professionally and assist in resolving complaints
- Process product returns and customer refunds accurately and efficiently
- Attend weekly and monthly meetings at the head office
- Monitor and manage cash collections and petty cash records accurately
- Perform basic troubleshooting, assembling, and reassembling of electronic devices
Infinix & Itel Mobile & Laptop Officer In Charge at Carlcare Service Inc (2023-01 – 2023-10)
- Receive defective laptops from customers and provide quotations while explaining the repair process
- Encode customer transactions and process refunds and payments in the system
- Monitor and ship defective PCBAs to the warehouse for both in-warranty and out-of-warranty cases
- Handle customer complaints professionally and patiently
- Perform basic troubleshooting, assembling, and reassembling of electronic devices
Realme Service Center OIC of Mobile Phone, Laptops & TV's at Maxsulit Trading Inc | Realme Phils (2020-02 – 2022-01)
- Supervise and train technicians in the repair and servicing of laptops, mobile phones, and TVs
- Ensure productivity, efficiency, and quality service standards within the service center
- Manage service center supplies and prepare purchase orders as needed
- Maintain accurate inventory records and monitor stock availability
- Oversee the recovery process for DOA units, defective PCBAs, and replacement parts
- Handle petty cash management and prepare cash collection reports
- Process and manage business permits and related documentation
- Perform basic troubleshooting, assembling, and reassembling of electronic devices
- Demonstrate strong organizational, leadership, and team management skills
LVL 1 TO LVL 3 Technical Support Representative - All Brand at Memoxpress Company (2008-08 – 2019-11)
- Provide technical and customer support by diagnosing mobile phone issues in front of clients
- Explain repair solutions and ensure efficient restoration of device functionality
- Manage incoming and outgoing units between clients and branch locations
- Prepare transmittal documents for shipments and unit transfers
- Review technical documentation related to maintenance and repairs
- Handle inbound and outbound calls for customer inquiries, follow-ups, and concerns
- Deliver excellent customer service through professional and timely communication
Warehouse Inventory Assistant at Memoxpress Company (2008-08 – 2019-11)
- Perform administrative and clerical tasks, including data entry, documentation processing, and phone handling
- Manage and schedule return deliveries to suppliers
- Verify incoming products and maintain accurate inventory records
- Conduct stock audits and resolve inventory discrepancies
- Prepare reports for the Vice President and Retail Sales Manager regarding upcoming sales and exhibits
- Handle supplier claims and process refunds efficiently
- Maintain organized records and ensure accurate documentation of transactions
Store Sales Assistant OIC at Memoxpress Company (2008-08 – 2019-11)
- Maintain accurate records of sales, returns, and inventory
- Process refunds, exchanges, and payments efficiently to ensure customer satisfaction
- Handle vendor invoices and track business expenses accurately
- Prepare sales materials, including PowerPoint presentations and reports
- Assist customers in locating products and providing excellent customer service
- Remain calm, professional, and solution-oriented in high-pressure situations
Receptionist | Officer In Charge at Mind Alliance Ventures | Memoxpress (2008-08 – 2019-11)
