Shiela Dames

A practical and organized individual with strong problem-solving and multitasking skills. Experienced in telecommunications and freelancing, with a background in administrative, sales, and technical support roles. Dependable, adaptable, and easy to work with, even in fast-paced or high-pressure environments.

Ecommerce Virtual Assistant (2024-09 – 2026-04)

• Manage daily operations of online stores across Amazon, Walmart, and Shopify
• Conduct product research using Arbisource and Cheddarlist to identify profitable and trending products
• Optimize and audit product listings, including titles, descriptions, keywords, and images
• Process and manage FBM order fulfillment using Veeqo
• Respond to customer inquiries in a timely and professional manner
• Monitor bookkeeping and create invoices using QuickBooks
• Manage customer feedback, messages, and product reviews across all online platforms
• Perform accurate data entry and maintain organized business records
• Prepare sales reports and monitor store performance metrics
• Utilize Keepa, Inventory Lab, and Google Sheets for analysis, tracking, and reporting
• Coordinate workflow between suppliers, Encore Prep, and clients
• Ensure operational accuracy and maintain smooth business processes
• Support business growth through efficient store management and performance reporting

Service Center OIC at OPPO Manila & Fairview (2023-11 – 2024-08)

• Assist VIP clients with flagship mobile units and provide high-quality customer support
• Coordinate the shipment of defective mobile spare parts to the warehouse
• Support customer service staff and technicians with client concerns and escalations
• Handle irate customers professionally and assist in resolving complaints
• Process product returns and customer refunds accurately and efficiently
• Attend weekly and monthly meetings at the head office
• Monitor and manage cash collections and petty cash records accurately
• Perform basic troubleshooting, assembling, and reassembling of electronic devices

Infinix & Itel Mobile & Laptop Officer In Charge at Carlcare Service Inc (2023-01 – 2023-10)

• Receive defective laptops from customers and provide quotations while explaining the repair process
• Encode customer transactions and process refunds and payments in the system
• Monitor and ship defective PCBAs to the warehouse for both in-warranty and out-of-warranty cases
• Handle customer complaints professionally and patiently
• Perform basic troubleshooting, assembling, and reassembling of electronic devices

Realme Service Center OIC of Mobile Phone, Laptops & TV's at Maxsulit Trading Inc | Realme Phils (2020-02 – 2022-01)

• Supervise and train technicians in the repair and servicing of laptops, mobile phones, and TVs
• Ensure productivity, efficiency, and quality service standards within the service center
• Manage service center supplies and prepare purchase orders as needed
• Maintain accurate inventory records and monitor stock availability
• Oversee the recovery process for DOA units, defective PCBAs, and replacement parts
• Handle petty cash management and prepare cash collection reports
• Process and manage business permits and related documentation
• Perform basic troubleshooting, assembling, and reassembling of electronic devices
• Demonstrate strong organizational, leadership, and team management skills

LVL 1 TO LVL 3 Technical Support Representative - All Brand at Memoxpress Company (2008-08 – 2019-11)

• Provide technical and customer support by diagnosing mobile phone issues in front of clients
• Explain repair solutions and ensure efficient restoration of device functionality
• Manage incoming and outgoing units between clients and branch locations
• Prepare transmittal documents for shipments and unit transfers
• Review technical documentation related to maintenance and repairs
• Handle inbound and outbound calls for customer inquiries, follow-ups, and concerns
• Deliver excellent customer service through professional and timely communication

Warehouse Inventory Assistant at Memoxpress Company (2008-08 – 2019-11)

• Perform administrative and clerical tasks, including data entry, documentation processing, and phone handling
• Manage and schedule return deliveries to suppliers
• Verify incoming products and maintain accurate inventory records
• Conduct stock audits and resolve inventory discrepancies
• Prepare reports for the Vice President and Retail Sales Manager regarding upcoming sales and exhibits
• Handle supplier claims and process refunds efficiently
• Maintain organized records and ensure accurate documentation of transactions

Store Sales Assistant OIC at Memoxpress Company (2008-08 – 2019-11)

• Maintain accurate records of sales, returns, and inventory
• Process refunds, exchanges, and payments efficiently to ensure customer satisfaction
• Handle vendor invoices and track business expenses accurately
• Prepare sales materials, including PowerPoint presentations and reports
• Assist customers in locating products and providing excellent customer service
• Remain calm, professional, and solution-oriented in high-pressure situations

Receptionist | Officer In Charge at Mind Alliance Ventures | Memoxpress (2008-08 – 2019-11)

Associate in Computer Technology – Samson College of Science and Technology

Vocational Course – Samson College of Science and Technology