Sereen Alfarisi

I am a friendly, reliable and highly motivated professional with over eight years of experience in hospitality, customer service and sales. I pride myself on delivering excellent customer service, building strong relationships and thriving in fast-paced environments. I work well both independently and as part of a team, remain calm under pressure and consistently manage multiple priorities to a high standard.

My experience has enabled me to develop excellent communication, organisation and problem-solving skills. I have been trusted to train new staff, manage customer accounts, handle confidential information and provide consistently high standards of service. I am bilingual in English and Arabic, allowing me to communicate effectively with a diverse range of customers and colleagues.

Salesperson at HUSK UK Ltd (2025-03 – 2026-07)

• Built strong relationships with new and existing clients through consultative sales techniques.
• Identified customer needs and recommended tailored solutions.
• Managed a large portfolio of client accounts using CRM systems.
• Maintained accurate customer records and monitored client engagement.
• Worked independently to achieve sales targets and performance objectives.
• Ensured compliance with GDPR and data protection legislation.
• Communicated confidently with customers from diverse backgrounds.
• Demonstrated excellent organisation, resilience and time management.

Food & Beverage Assistant at Best Western Hotel – Wheeler's Restaurant & Starbucks (2018-05 – 2025-03)

• Delivered breakfast and Starbucks beverage service to company standards.
• Prepared speciality coffees while maintaining excellent quality and presentation.
• Provided food and beverage service within the Waterfront Café and Marco Pierre White Restaurant, while maintaining high standards.
• Took customer orders, processed payments and operated EPOS tills and card machines.
• Served alcoholic and non-alcoholic beverages responsibly.
• Assisted with restaurant opening and closing procedures, including cashing up tills.
• Supported stock control and inventory management.
• Trained and mentored new members of staff.
• Built strong customer relationships, consistently receiving positive customer feedback.

Food & Beverage Assistant at Waterfront Café (2021-01 – 2021-03)

• Served food and beverages in a busy café environment.
• Maintained excellent hygiene and cleanliness standards.
• Followed COVID-19 safety procedures.
• Worked effectively as part of a team to deliver efficient customer service.
• Resolved customer queries professionally.

Babysitter at Self-Employed (2017 – 2018)

• Provided safe and responsible childcare.
• Prepared meals and completed light household duties.
• Planned engaging activities to support children's development.
• Developed strong communication, organisation and multitasking skills.

Hospitality Course – Astor College (2015-09 – 2017-07)

GCSEs (2013-09 – 2015-07)