Serena Guevara

Passionate learner with experience in multi-tasking, professional verbal communication, as well as customer service. Highly skilled at motivating my peers through positive encouragement. Successful in helping wherever needed with a solid leadership approach and passion for continuing to learn. Organized problem-solver skilled at approaching issues and devising forward-thinking resolutions to ensure great costumer service.

Paraeducator at PHOENIX ELEMENTARY SCHOOL DISTRICT, WASHINGTON ELEMENTARY SCHOOL DISTRICT (2025-01 – Present)

Dedicated and compassionate educational professional supporting students and teachers in a classroom environment. Skilled in providing instructional assistance, implementing individualized learning plans, and fostering a positive, inclusive atmosphere to enhance student success.

• Supported students with academic, behavioral, and emotional needs, both one-on-one and in small groups.
• Assisted lead teachers in delivering instruction and managing classroom activities.

Bartender/Server/Shift Lead at JALAPENO INFERNO (2024-12 – Present)

Experienced in providing exceptional customer service in fast-paced bar and restaurant settings. Skilled in mixing drinks, upselling menu items, and maintaining a clean, organized work environment to ensure a top-tier guest experience.

• Greeted guests promptly and provided friendly, attentive service throughout their dining or bar experience.
• Crafted a wide variety of cocktails and beverages according to standard recipes and customer preferences.
• Maintained knowledge of menu items, daily specials, and promotions to upsell and enhance guest satisfaction.
• Managed multiple tables and bar customers simultaneously in high-volume settings.

Lead Teacher at PRIMROSE SCHOOLS (2022-07 – 2024-10)

Planned and created different daily curriculum to enhance overall development and growth of every student.

• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth. Conferred with parents about student progress to boost family involvement and enhance student support.

Crew Member at CHIPOTLE (2022-04 – 2022-07)

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Became familiar with products to answer questions and make suggestions.
• Prepared products following restaurant, health, and safety standards and procedures.

Inshop at JIMMY JOHNS (2020-07 – 2021-11)

• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods. Verified prepared food met standards for quality and quantity before serving to customers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands. Utilized POS system to receive and process food and beverage orders.

Business Administration – Glendale Community College (2027)

– Deer Valley High School (2022)