Serena Lujan

Detail-oriented and self-motivated professional with experience in remote collaboration, time management, and digital communication tools. Proven ability to work independently, meet deadlines, and maintain productivity in a work-from-home environment.

Medical Records Specialist - White Memorial Hospital - Remote

(2025-01 - 2025-04)

• Managed daily tasks independently while meeting strict deadlines
• Communicated with team members using digital platforms like Slack or Zoom
• Handled customer inquiries via phone, email, or chat
• Maintained accurate records and documentation

Live chat agent - AT&T Customer service - Remote

(2022-02 - 2024-12)

• Provided customer support and resolved issues efficiently
• Entered and managed data with high attention to detail
• Collaborated with team members to meet performance goals
• Adapted quickly to new tools and systems

Customer Service Representative - Rails International - Remote

(2020-10 - 2022-01)

• Provided prompt customer support with professional, friendly and patient attitude
• Received a 5 star customer satisfaction rating
• Maintained professional attitude when handling difficult situations involving upset customers
• Listen, diagnose and resolve technical issues

High School Diploma (2016-06)

Associates Degree - business administration - East Los Angeles college (2019-05)

Medical Terminology (2020-06)