Seth Black

Jack of all trades with over ten years of experience in the service industry amongst other qualifications. Consistent positive interactions with customers and conflict resolution skills which have resulted in making memorable experiences for them. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner.

DoorDash Delivery Driver - DoorDash - Brunswick, GA

(2026-01)

• Delivered food orders in a fast-paced, time-sensitive environment while maintaining accuracy and quality standards
• Coordinated with restaurant staff to ensure smooth pickup flow and resolved order issues quickly and professionally
• Provided reliable customer service by communicating updates and handling delivery concerns in real time
• Managed multiple orders during peak hours while staying organized and meeting tight deadlines
• Adapted to high-volume food service environments requiring speed, efficiency, and attention to detail
• Demonstrated consistency, responsibility, and strong time management while working independently

Overnight Houseman - Westin Jekyll Island - Jekyll Island, GA

(2024-07 - 2026-01)

• Maintained cleanliness and organization of public areas, including lobbies, hallways, restrooms, and elevators
• Performed regular inspections to ensure all public areas met company standards for cleanliness and appearance
• Responded promptly to guest requests for housekeeping services or assistance with luggage
• Assisted in the setup and breakdown of meeting rooms and event spaces as needed
• Stocked supplies in public area storage closets, ensuring an adequate inventory at all times
• Maintained a friendly and professional demeanor while interacting with guests in public areas
• Notified management of any maintenance issues or safety hazards observed during shift
• Followed established procedures for handling lost-and-found items found in public areas
• Adhered to all health and safety regulations while performing duties in public areas
• Collaborated with other departments to coordinate linen needs for events, conferences, and special occasions
• Utilized industrial washers and dryers to process large volumes of laundry efficiently

Lucky Brand Call Center Agent - Radial, Inc - Brunswick, GA

(2019-08 - 2024-07)

• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management ensuring customer satisfaction
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered
• Enhanced productivity by maintaining control over direction of conversations
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies

Assistant Manager - Dallas Biscuit Company LLC - Dallas, GA

(2018-07 - 2019-05)

• Made bank deposits and money order on behalf of the owner
• Would be responsible for opening and closing restaurant as well as being responsible for cash drawers
• Stepped into additional roles during busy times to boost coverage of important stations
• Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
• Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
• Bussed tables efficiently. Ensuring sanitizer was correct temperature and tables were clean for guests
• Promoted to Assistant Manager after 4 years at previous location
• Enforced company policies and procedures
• Trained new employees on restaurant processes and procedures

Dishwasher/Busser/Food Prep - Mountain Biscuits - Marietta, GA

(2014-06 - 2018-07)

• Washed dishes, utensils, cookware, and kitchen equipment while maintaining sanitation standards
• Reset and cleaned dining tables quickly and efficiently to keep seating available during rush periods
• Assisted kitchen staff with basic food prep including ingredient portioning, washing produce, and assembling simple menu items
• Kept dish area, dining area, and kitchen stations clean, organized, and stocked
• Followed food safety and hygiene guidelines at all times
• Supported team during high-volume breakfast rushes by multitasking and prioritizing urgent needs
• Provided friendly and efficient service to ensure a positive guest experience

Diploma - East Paulding High School (2014-08 - 2017-05)