ShaKaren Watson

Strong organizational skills and a commitment to teamwork have consistently improved client satisfaction and streamlined patient registration processes. Adept at enhancing patient experiences through empathetic communication and effective problem-solving, while fostering teamwork and collaboration. Committed to ensuring seamless patient registration and insurance verification processes.

Skilled in insurance verification and fostering teamwork, I enhance patient experiences through empathetic communication and effective problem-solving, ensuring satisfaction and loyalty in every interaction.

Staffing Coordinator at Brentwood Hospital (2022-07 – 2025-12)

• Verified payroll, vacation and sick time hours to support accounting processes.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
• Worked closely with other departments within the organization to address workforce planning needs effectively.

Senior Patient Access Representative at Ochsner LSU Health (2020-05 – 2022-07)

• Managed patient registration processes to ensure accurate and efficient data collection.
• Coordinated appointment scheduling to optimize physician availability and patient access.
• Performed insurance verification processes to confirm coverage and eligibility for services.
• Facilitated referral coordination between patients and specialists to enhance care.

Patient Access Representative II at Ochsner LSU Health (2017-11 – 2020-04)

• Managed patient registration processes to ensure accurate and efficient data collection.
• Coordinated appointment scheduling to optimize physician availability and patient access.
• Performed insurance verification processes to confirm coverage and eligibility for services.
• Facilitated referral coordination between patients and specialists to enhance care.

Patient Access Representative I at David Raines Community Health Center (2014-07 – 2017-11)

• Managed patient registration processes to ensure accurate and efficient data collection.
• Coordinated appointment scheduling to optimize physician availability and patient access.
• Performed insurance verification processes to confirm coverage and eligibility for services.
• Facilitated referral coordination between patients and specialists to enhance care.

High School Diploma – Fair Park High School (2011-08 – 2015-05)

– Northwestern State University