Shakeela Micou

Dynamic and results-driven dental operations and business development professional with 20+ years of progressive leadership experience across multiple specialties within dentistry, including dental implants, oral surgery, general dentistry, prosthodontics, and multi-location operations management. Proven expertise in practice growth, operational leadership, revenue optimization, team development, treatment acceptance strategies, training implementation, patient experience enhancement, and organizational restructuring. Recognized for building high-performing teams, developing scalable operational systems, increasing production and collections, and improving overall practice efficiency while maintaining exceptional patient satisfaction.

Experienced in coaching office managers, implementing KPIs, streamlining workflows, and leading operational initiatives that drive measurable financial growth.

Regional Operations & Practice Management at G4 Dental Implants (2025-01 – Present)

• Lead daily operations for a high-volume dental implant practice specializing in full arch and same-day dental implant procedures.
• Support operational growth initiatives focused on increasing production, patient satisfaction, treatment conversion, and overall practice efficiency.
• Collaborate with clinical and administrative teams to optimize workflows, improve communication, and strengthen operational consistency.
• Mentor and coach team members on performance expectations, accountability, patient experience, and operational excellence.
• Assist in identifying operational opportunities to improve scheduling efficiency, collections, case acceptance, and profitability.
• Drive culture development through leadership, team engagement, and process accountability.

Operations & Practice Leadership at NuTeeth Dental Implant Center (2024-01 – 2025-01)

• Managed operations for a specialized dental implant center focused on advanced surgical and restorative treatment.
• Implemented operational systems and workflow improvements that enhanced efficiency and strengthened patient coordination.
• Supported treatment acceptance strategies through patient education, financial coordination, and team collaboration.
• Worked closely with providers and leadership to optimize production, scheduling, and operational consistency.
• Assisted with staff development, onboarding, training, and performance coaching initiatives.
• Contributed to practice growth through operational leadership and patient-centered service excellence.

Office Manager & Operations Leader at Dental Renaissance (2020-01 – 2024-01)

• Oversaw comprehensive operations for a multi-specialty dental practice, including staffing, scheduling, financial performance, patient experience, and operational systems.
• Developed and implemented training plans and operational protocols that improved team performance, workflow efficiency, and patient satisfaction.
• Increased operational effectiveness through leadership development, accountability systems, and strategic process improvements.
• Coached office managers and team members on production goals, collections, treatment presentation, billing processes, and operational consistency.
• Assisted in revenue optimization initiatives through improved scheduling strategies, operational efficiency, insurance claims management, clean claims submission processes, and patient retention efforts.
• Led hiring, onboarding, mentoring, and team-building initiatives to create a positive and high-performing workplace culture.
• Collaborated with leadership to improve operational KPIs, strengthen communication, and support long-term business growth.
• Mentor and coach team members on performance expectations, accountability, patient experience, and operational excellence.
• Assist in identifying operational opportunities to improve scheduling efficiency, collections, case acceptance, and profitability.
• Drive culture development through leadership, team engagement, and process accountability.

Traveling Office Manager Trainer & Office Manager at Aspen Dental (2017-01 – 2019-01)

• Trained and mentored office managers and teams across multiple locations on operational standards, leadership development, patient experience, and workflow efficiency.
• Assisted practices in improving production, collections, scheduling optimization, insurance workflow efficiency, accurate claims processing, clean claims submission, and team accountability.
• Supported operational transitions, staff development, and implementation of company systems and processes.
• Led daily operations while maintaining strong patient satisfaction and financial performance metrics.
• Partnered with leadership teams to identify opportunities for growth and operational improvement.

Lead Dental Assistant & Office Manager at Affordable Dentures & Implants (2014-01 – 2017-01)

• Supported surgical and restorative implant procedures within a high-volume specialty environment.
• Assisted with patient coordination, surgical preparation, treatment workflow, and team support.
• Contributed to efficient clinical operations while maintaining a strong patient-centered approach.
• Assisted leadership with operational support, team coordination, and workflow management.

Surgical Implant Assistant at Dyer Family Dentistry (2012-01 – 2013-01)

• Assisted providers with surgical and restorative dental procedures.
• Supported patient care coordination and clinical workflow management.
• Maintained high standards of patient care, organization, and operational support.

Assistant Office Manager at Urgent Dent (2009-01 – 2012-01)

• Assisted with practice operations, patient scheduling, treatment coordination, team supervision, and financial processes.
• Supported daily operational workflow while improving efficiency and patient experience.
• Assisted leadership with staffing coordination, collections, and front office operations.

Lead Dental Assistant at Urgent Dent (2007-01 – 2008-01)

• Led clinical support operations while assisting providers in restorative and emergency dental procedures.
• Assisted with team coordination, workflow management, and patient support.

Dental Assistant at Urgent Dent (2005-01 – 2007-01)

• Provided chairside assistance and patient care support within a fast-paced dental practice.
• Assisted with clinical procedures, sterilization, patient communication, and workflow efficiency.

– William A. Wirt High School (2002-01)

– United States Navy Dental School (2003-01 – 2004-01)

– Olympia Dental School (2004-01 – 2005-01)