Shalon Delgado

Administrative and operations professional with experience supporting office management, payroll processing, customer service, compliance, and team coordination. Proven ability to streamline workflows, maintain accurate records, and support daily business operations in fast-paced environments. Recognized for strong organizational skills, attention to detail, and leadership support.

Administrative Assistant - COMMUTEAIR - Houston, TX

(2022-08)

• Maintain accurate records by compiling, verifying, and entering data into internal databases.
• Process employee timekeeping records and assist with payroll submission and reporting.
• Serve as a primary point of contact for operational and administrative inquiries.
• Coordinate office operations, including inventory management and supply ordering.
• Screen and route incoming calls while providing professional customer service.
• Monitor daily workflows to ensure compliance with company procedures and operational efficiency.
• Prepare and organize monthly expense reports according to company policies.
• Provide cross-functional administrative support and assist with clerical scheduling and coordination.

General Manager - TITLEMAX - Houston, TX

(2020-01 - 2022-08)

• Managed daily store operations while supporting overall business performance and workflow efficiency.
• Supervised, trained, and coached team members to improve productivity and customer service.
• Oversaw office security and ensured proper opening and closing procedures were followed.
• Maintained compliance with company policies and local, state, and federal regulations.
• Developed staff schedules and coordinated operational procedures to maintain efficient store performance.
• Assisted customers through loan processes and collection efforts on delinquent accounts.
• Maintained positive relationships with customers, vendors, and business partners.
• Monitored performance metrics and tracked progress toward organizational goals.

Assistant Manager - CASH AMERICA - Houston, TX

(2017-08 - 2021-01)

• Managed daily retail and financial operations, including pawn loans, layaway procedures, and category audits.
• Maintained accurate customer records and processed payments through internal systems.
• Conducted daily cash counts and monitored cash flow to support financial accuracy and profitability.
• Explained loan agreements, obtained required documentation, and ensured compliance with company procedures.
• Generated reports on operational performance, customer service, and employee productivity.
• Assisted with staff scheduling, operational support, and employee development.

Store Manager - CHECK 'N GO - Houston, TX

(2007-07 - 2017-07)

• Facilitated customer transactions and guided clients through loan application and payment processes.
• Assisted with collection efforts and communication regarding delinquent accounts.
• Performed account inspections to ensure compliance with company standards and regulations.
• Supported local marketing initiatives to increase community engagement and business growth.
• Protected confidential company and customer information at all times.
• Collaborated with regional leadership to support onboarding and training initiatives.
• Traveled to multiple store locations to assist managers and support operational training.

Provider - OUTREACH HOME HEALTH - Houston, TX

(2007-01 - 2010-03)

• Provided compassionate daily patient care and assisted with individual health needs.
• Monitored patient conditions and reported changes promptly to supervising medical staff.
• Supported prescribed exercise plans and documented patient progress.
• Ensured patient comfort, safety, and respectful care within home healthcare settings.

Phlebotomist - GULF COAST REGIONAL BLOOD CENTER - Houston, TX

(2002-01 - 2003-01)

• Performed patient screenings to ensure safe blood collection procedures.
• Conducted quality control checks on equipment and monitored donor flow throughout collection processes.
• Verified paperwork for completeness and accuracy while maintaining confidentiality.
• Collected medical information, vital signs, and donor measurements.
• Successfully drew blood from patients of varying ages and skill levels.

Medical Assistant - Texas School of Business (2008-01)